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Form of workJob Description
Position Summary
The BI/Casualty Claims Adjuster is responsible for the handling of non-litigation bodily injury auto claims including uninsured and underinsured motorist claims. Candidates should have 2-4 years of experience handling auto insurance claims.
Responsibilities
• Investigate validity of claims, evaluate policy coverages, and determine if any special investigation unit referrals are warranted. Set expectations, develop a plan of action, and perform all tasks according to company set guidelines.
• Make prompt contact with policy holders and other appropriate parties involved in the loss to obtain the necessary documentation, conduct recorded statements, etc.
• Establish initial reserves based on gathered information and adjust as appropriate through completion of assigned claim.
• Negotiate timely and appropriate settlements with claimants, attorneys, or other parties. Issue proper and accurate payments as needed.
• Identify questionable risks, red flags, fraud indicators and alert the special investigation unit when applicable.
• Establish and maintain an organized diary system to ensure all claims are properly and adequately handled in a timely manner.
• Adhere to all state/local regulations including the NJ/PA/Michigan Unfair Claims Practices and Guidelines.
• Other responsibilities or duties as assigned.
Requirements
• Ability to communicate clearly, professionally, and provide superior customer service over the phone and through written correspondence.
• Strong organizational and time management skills.
• Excellent analytical, investigative, and settlement skills.
• Proficient with Microsoft Office and various other computer skills with the ability to learn and utilize new computer systems and other technologies.
Schedule: Full-Time; 8:30am-5pm. Typically performs a daytime schedule, some evening or weekend work may be required on occasion. This position is hybrid based out of our offices in either Princeton, New Jersey or Detroit, Michigan.
