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SalaryPosition Description
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Brief Position Overview:
Under the supervision of the ACCESS Senior Manager, the Black Maternal Health (BMH) Cohort Manager will oversee a team of coordinated care professionals to achieve the goals of the Black Maternal Health of ACCESS Harris. The Cohort Manager will be responsible for leading and supervising the coordinated care team, training new staff members, providing logistical guidance and support, maintaining a working knowledge of and compliance with ACCESS Harris objectives and procedures, and coordinating with additional supervisors to deliver superior client care. The Cohort Manager will also oversee outreach efforts to increase access, communication, community engagement, and education for residents of Harris County.
Duties & Responsibilities:
- Provide direction to employees within the team by organizing, maintaining staffing levels, ensuring new employee training, performance management, participate in regular meetings with Harris County Public Health staff to review and assess program progress, assess the relevance and adequacy of the plan as it is developed to determine other priority needs and goals etc.
- Oversee operations/activities of participants care-coordination team; responsible for providing ongoing case management services for participants enrolled in ACCESS; works with participants to enhance stability and overall well-being by addressing specific needs that may have contributed to the identified vulnerability; assists with internal and external referrals for medical, substance use, mental health, parenting, employment, housing needs, and other needs related to social determinants of health
- Be a main point of contact for ACCESS Senior Manager, care coordination team, and safety net department appointed contacts; facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders; provide continuous feedback to the Care Coordination Team during case conference; maintains case records and documentation as appropriate
- Responsible for workflow facilitation thru the effective use of the care coordination team, increasing productivity and efficiency to meet ACCESS Harris program initiatives; provide trauma-responsive case management services, effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised; provide empathetic advice and guidance to participants to ensure participant satisfaction and program completion
- Evaluate, document, and continuously improve team performance and program development
- Conduct site/home visits as needed to complete initial assessments on new participants and provide follow-up to existing participants; ensure the safety and basic needs of the participant are met in an appropriate and caring manner
- Monitors status reports, metrics, or ad hoc reports, as requested by leadership; facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders
- Create consistent outreach plans to provide education and awareness of ACCESS Harris; assist with coordinating and leading cohort teams at local events, community gatherings, workshops, and training and to community leaders, local politicians, community-based organizations
- Develop and maintain knowledge of operations and functions of Harris County government associated with achieving the goals and vision of Harris County Public Health through ACCESS Harris and related services; Conduct a community assessment to identify resources and community organizations/groups that can assist in furthering the mission of ACCESS and facilitate implementation of the strategies identified in the plan, emphasizing the maximum engagement of community residents’ existing community services
- Ensure compliance with internal policies, procedures, protocols, and external guidelines, laws, and regulations; develop a strategy to increase resident participation in community events and amenities
- Performs other duties/responsibilities or special projects as necessary
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education
- Bachelor’s degree in Business Administration, Healthcare Administration, Public Health or related field
Experience:
- Two (2) years of experience in a supervisory capacity leading a team to reach challenging goals and objectives in the social service space
- One (1) year experience working as Case Manager or in Case Management
- One (1) year experience working with coordinate care
Knowledge, Skills, & Abilities:
- Proficient in Microsoft Office Suite software including 365 programs
- Must use your personal mobile device for our Multifactor Authentication process
- Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals
- Exceptional project management skills to manage a variety of projects simultaneously
- Positively influence all levels within the organization to drive change and enable effective coordination
- Ability to create strong, positive working relationships
- Previous experience building and managing high-performance teams
- High level of flexibility in fast-paced environments
- Must be a Systems-level thinker
- Proactive, self-motivated, and mission-driven
- Progressive, intrapreneurial leadership style to enable systemic change
Core Competencies:
Leading Change
- Creates strategic change within and outside the organization to meet organizational goals
- Develops new insights into situations, encourages new ideas and innovations
- Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change
- Deals effectively with pressure; remains optimistic and persistent even under adversity.
- Recovers quickly from setbacks
Leading People
- Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission
- Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods
- Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
- Holds self and others accountable for measurable high-quality, timely, and cost-effective results
- Anticipates and meets the needs of internal and external customers
- Makes well-informed, effective, and timely decisions
Building Coalitions
- Develops networks and builds alliances, collaborates across boundaries to build strategic relationships
- Identifies external and internal politics that impact the work of the organization
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy, sensitivity, and respect
- Behaves in an honest, fair, and ethical manner and models high standards
- Assesses and recognizes own strengths and weaknesses
Communication
- Communicates clearly, effectively, and persuasively both orally and in writing
- Writes in a clear, concise, organized, and convincing manner for the intended audience
Diversity, Equity, Inclusion
- Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion
- Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes
- Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions
- Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Experience:
- One (1) year of experience in maternal child health
General Information
Position Type and Typical Hours of Work:
- Full-Time | Regular
- Monday - Friday; 8 am - 5 pm
- 40 hours per week (including evenings and weekends)
Work Environment:
- This job operates in a professional office environment with occasional visits needed to private residential homes, clinics, and other community organizations.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
- This is a largely sedentary role; however, some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.
Work Location:
- Harris County Public Health (1111 Fannin, Houston, 77002)
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular(full-time) positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
