Wage Range: $15.00-$20.00
JOB SUMMARY
Assists the Golf Professional with golf shop operations, including player tracking, merchandizing, tournaments, and special events. This is a contract seasonal position working approximately 6-8 months per year and is classified as a sensitive position, requiring a background and criminal history check.
ESSENTIAL JOB FUNCTIONS:
- Ensure customer satisfaction through prompt, efficient, and friendly service.
- Demonstrates prompt, professional, and attentive guest service at all times. Provide informative, knowledgeable assistance to ensure guest satisfaction.
- Shall process golfers with schedules and tee times, provide course information and promote play.
- Provide Pro Shop Guests with golf play information and assistance, process purchases and payments.
- Serve as course Marshall, monitoring the schedule and pace of play.
- Keep Golf Pro advised of any operational issues/concerns.
- Assist in scheduling, organizing, and coordinating tournaments, leagues, and special golf events.
- Keep supplies organized and stocked, including carts, rental equipment, and restrooms.
- Assist/training for seasonal, part-time, and summer youth employees.
- May be required to open and close Golf Shop without supervision, requiring early and late shift work.
- Will be required to work weekends, holidays, and varied, long hours during the prime golf season.
- Must be able to enforce golf course rules and regulations.
- Work at times as Driving Range or Cart Attendant as required during rush/peak periods/events.
- Keep the Golf Shop neat and clean, inside and outside, as well as restocked with merchandise.
- Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to Supervisor.
- Ensure that the operation of equipment, tools, and materials is handled safely.
- Promote internal guest service standards through courteous and respectful behavior.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None.
SIGNATORY ABILITY:
- None.
ACCESS TO SENSITIVE AREAS:
- Storage areas.
- Cashier register and safety deposits.
MINIMUM QUALIFICATIONS:
- Familiarity with golf activities, a golf player.
- Must be courteous, personable, and professional in relating with customers.
- High School Diploma or GED.
- Cash handling skills.
- Must demonstrate effective communication skills, both oral and written.
- Flexible to work various shifts and weekends. Must be reliable.
- Physically fit - able to stand and/or walk for long periods; able to perform repetitive motions with wrists, hands, and fingers; able to lift and maneuver 50 lbs.
- Requires a criminal history background check.
- Must be at least 18 years of age.