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Form of workJob Description
Position Summary
Responsible for the supervision and completion of bingo assigned tasks in a timely and responsible manner.
Essential Functions
- Supervises all aspects of daily operations of Bingo operations.
- Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.
- Ensures a complete knowledge by the whole team of Bingo services and specials.
- Documents and distributes session summaries and reports.
- Maintains effective communication within the team and attends meetings and training sessions when required.
- Ensures that Bingo operations are in compliance with Chinook Winds policies and procedures.
- Complies and balances cash receipts at the end of the day and/or shift.
- Resolves customer complaints regarding Bingo service.
- Assigns duties, responsibilities, and work assignments to employees in accordance with work requirements.
- Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
- Develops and maintains a teamwork environment.
- Trains employees in designated areas and monitors progress.
- Completes, monitors, and develops staff through evaluation and development plans.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
- Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
- Serves as back up to Bingo Manager.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Identifies & reports any irregular, unsafe or hazardous conditions.
- Provides input or recommendations for improvements and changes in program processes or services.
- Conducts bingo drawings and promotions for the session, including announcements over the microphone.
- All other duties as assigned.
Position Qualifications
Competency Statements
Customer Orientated- Ability to take care of the customers’ needs while following company procedures.
Team Building- Ability to convince a group of people to work toward a goal.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Communication Skills- Ability to communicate effectively with others verbally and in writing.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Decision Making - Ability to make critical decisions while following company procedures.
Education
High School diploma or GED.
Experience
One year of Bingo experience preferred.
Six months of supervisory experience.
Computer Skills
Microsoft Office basic level to include Word, Excel, and Outlook.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Other Requirements
Ability to supervise a large number of people in a fast paced, challenging environment.
Must have knowledge of the Gaming Industry and the rules, laws, and regulations governing them.
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Occasionally
- Crawl Occasionally
- Squat or kneel Occasionally
- Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Occasionally
- 51-100 lbs Occasionally
- 100 lbs Not Applicable
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
