Address
Form of work
SalaryPOSITION SUMMARY
Delivers specific delegated Enrollment/Billing tasks assigned by a supervisor. Provides financial related support for banking and/or billing related functions to new and/or existing accounts. Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts. Researches problems and negotiates with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues. Creates, analyzes, and responds to standard and/or non-standard reports. Bills and/or collects outstanding/delinquent payments or issues payments. Researches and identifies trends and develops and implements methods to improve results. May support larger markets and/or National Accounts. Completes day-to-day Enrollment/Billing tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
ESSENTIAL FUNCTIONS:
Reconciliation of deposits.
Application of client payments to invoices.
Building and maintaining relationships with client contacts.
Researching member payments related to the Member Recovery program.
Monitoring of daily reports related to the Member Recovery program.
Other projects/assignments as needed.
QUALIFICATIONS
PC skills, Microsoft Office programs, Strong Excel skills with the ability to easily learn new software.
1+ year experience with payment posting, AR, data entry.
Banking and reconciliation experience ideal.
Experience working with cross functional departments to research and resolve issues.
Understanding of business operations and processes.
Demonstrated customer service and relationship building skills.
Demonstrated ability to manage a heavy workload.
Excellent documentation / organizational skills
Good verbal and written communication skills.
Willingness to work a flexible schedule to accommodate departmental deadlines.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
