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Form of workBilling Team Lead
FLSA Status: Non-Exempt
Updated February 15, 2024
Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to everything that has followed since, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today's fast-changing world.
As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Technology Services and Managed Services.
At Standley Systems we were born here, raised here and continue to grow here. We are deeply invested in the health and well-being of our state and understand a strong business base is critical to maintaining a strong economy. Standley means Oklahoma.
Oklahoma is more than our home base. It is our home. As we continue to work alongside our business clients to keep Oklahoma's business wheels turning, we will continue to invest our time, resources and talent to support community partners and cheer on countless organizations committed to making Oklahoma a great place to worship, live, work and play.
Position Profile:
Standley Systems' Billing Team Lead will be responsible for ensuring contracts are billing accurately and on time as well as overseeing all functions of meter collection and input and supervising each meter administrator. This position will report directly to the Client Care Department Manager.
Description:
- Maintain superior attendance and punctuality for yourself during normal business hours
- Continually provide training for all meter administrators
- Bill contracts daily
- Bill all contracts on time
- Bill all Contracts in the Correct Billing Period
- Bill all contracts with 99.9% accuracy over rolling 3-month periods
- Ensure meter readings are collected and input on time
- Ensure accurate meters are given on time to each third party
- Ensure imports into EA happen when scheduled and imported correctly
- Ensure equipment records are maintained
- Meter reading contacts
- Automatic meter requests
- Answer client questions regarding meter readings
- Quickly and accurately correct and communicate directly with the client any billing errors that occur
- Monitor and track continuous billing issues
- Monitor the Meter's email inbox to ensure meters are entered daily (Meters, Savin, Kyocera)
- Implement and monitor meter escalation process
- Be able to recognize discrepancies when billing, Investigate and resolve
- Continuously look for improvement opportunities
- Maintain department work instructions
Requirements:
- Highly organized and able to multi-task
- Able to work in a team environment
- Good verbal and written communication skills
- Proficient in Microsoft Word, Excel ,Power Bi
- Associates or bachelor's degree and/or related work experience
- Good driving record, valid driver's license, and proof of insurance
Benefits:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Retirement Plan (401K)
- Flexible Spending Accounts
- Paid Time Off
- Paid Volunteer Leave
- Paid Holidays
- Bereavement Leave
Physical Requirements
- Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
Billing Team Lead
I have read this job description and I completely understand all my job duties and responsibilities. I am able to perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive but subject to change by management.
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