Billing Operations Manager

Oversees and supervises the daily tasks performed by Billing Specialists to ensure accurate utility billing and collection of daily revenue consistent with the division internal controls policy.

The primary work schedule for this full-time position is Monday through Friday, 8:00 AM to 5:00 PM.

Salary Disclosure: Starting Salary: $2,194.95 biweekly plus benefit and retirement options; Pay Range $2,194.95 - $3,095.50 biweekly. Pay Grade: 206
Please review our Summary of Benefits under Supplemental Information below.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.

• Supervises, plans, and coordinates daily work tasks of assigned staff. Reviews and evaluates employee performance and completes performance evaluations. Counsels staff and initiates corrective or disciplinary action when appropriate.
• Provides direction to staff to resolve account issues.
• Responds timely to customer complaints or inquiries via correspondence by telephone, in person and email to resolve service-related questions.
• Develops and maintains current standard operating procedures.
• Provides staff training on standard procedures to maintain billing practices consistent with county polices and codes.
• Reconciles and processes daily payments/deposits. Maintains accurate financial records and responds promptly to audit requests.
• Prepares electronic reports from various systems including, but not limited to, OPUS, Invoice Cloud, Checkfree/Fiserv, AMI, IPS, ShoreWare Agent Manager, Mitel Connect, NCS Plus, CIVICPLUS, DocuSign and EBridge.
• Supervises the call center phone coverage for the payment, dispute, service, and alarms group.
• Supervises staff assigned to the state regulated utility locates requirements within tightly defined time allocations.
• Works with legal staff to properly manage accounts after customer files for bankruptcy and foreclosures.
• Promptly posts various debit/credit adjustments according to proper GL accounts.
• Promptly review and sign off on pending adjustments posted by staff to ensure accuracy. Provide a check and balance on all batch posting jobs.
• Works closely with collections and other entities to recover unpaid revenue.
• Works routinely with Finance in reconciling revenue, managing security deposits, locating, and correcting any discrepancies in cash flow from all revenue sources.
• Accurately completes daily deposit reports and submits to Finance.
• Monitors and manages returned check information provided by IC and Finance.
• Prepares a month refund file on Final Bill accounts with outstanding credit balances. This includes balance transfers and updated customer information.
• Performs proper entries to remove balances on inactive accounts.
• Posts applicable fees from completed work orders.
• Allocates all overpayments for loan accounts to ensure billing is correct and loan accounts are kept up to date and accurate.
• Processes all write offs, collections, liens, and release of liens, and prepares agenda items accordingly.
• Manages the Water Resources email folder to ensure all inquiries are answered timely.
• Coordinates process to respond to lien/outstanding balance requests.
• Maintains all publicly accessible forms, including but not limited to DocuSign applications for service, Disconnects, EZ Pay, and Name Change forms.
• Serves as Utility Business Services Director, as needed.
• Performs other duties as required.

Education, Training, and Experience

• High School Diploma or GED equivalent.
• Associate degree or education and training equivalent to two (2) years of college education in construction, business, office management or closely related field, preferred.
• Five (5) years relevant work experience in cash handling and/or utility billing.

Certificates, Licenses, Registration, Skills

• Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
• Ability to maintain a healthy/positive work environment for employees.
• Excellent customer service skills, communication skills and strong attention to detail required.
• Must have strong organizational skills to plan, prioritize, multi-task and independently execute projects/tasks within specific deadlines while maintaining flexibility.
• Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
  1. IS-100.c: Introduction to the Incident Command System (ICS)
  2. IS-200.b: ICS for Single Resources & Initial Action Incidents
  3. IS-700.b: An Introduction to the National Incident Management System

Physical Requirements/Work Environment

• Requires sitting most of the time.
• The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
• The job requires frequent balancing, and occasional reaching above shoulders.
• The job requires the completion of tasks that involve typing, simple grasping, fine manual manipulation.
• The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Summary of Benefits: Citrus County Board of County Commissioners provides a comprehensive benefit package. Employees are eligible to participate in the County's insurance plans if they are working a minimum of 30 hours per week in a benefit-eligible position. Coverage will become effective the first of the month following a 30-day waiting period. For example, an employee hired on April 10, the effective date of coverage will be on June 1.

Medical Insurance- Base Plan (Carrier: Florida Blue)

• Employee Premium is $0.00 with Nicotine Affidavit
• Employee Premium is $50.00 monthly without Nicotine Affidavit
• Dependent coverage is available with bi-weekly premiums

Employee Health & Wellness Center

• Employee Premium is $0.00 when covered under Medical Insurance
• Dependent coverage is $0.00 when covered under Medical Insurance

Dental Insurance

• Employee Premium is $0.00
• Dependent coverage is available with bi-weekly premiums

Vision Insurance

• Employee Premium is $5.66 monthly
• Dependent coverage is available with monthly premiums

Florida Retirement System

• Employee contributes 3% of gross salary per pay-period
• Option to choose from Pension Plan or Investment Plan. Visit myFRS.com for more details

Other Benefits:

• Basic Term Life and AD&D Insurance $20,000
• Long Term Disability Insurance
• Life Assistance Program
• Paid Holidays - no waiting period
• Vacation Leave - accrues each pay period
• Sick Leave - accrues each pay period

Please note that the benefits may not apply to all constitutional offices; please refer to policies for specific information. The County's Personnel Policies, applicable Union Contracts and/or Certificate of Coverage provides detailed descriptions of all available employee benefit programs and stipulations. To learn more about the County's benefit program, visit the Human Resources section on our website: https://www.citrusbocc.com/departments/human_resources/employee_information___benefits.php

Basis of Rating: Some positions may require a written and/or skills test. Applications will be carefully reviewed to assess each individuals' qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process.

Must successfully pass an employment reference check, criminal background check, physical examination check. Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.

Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Pursuant to Chapter 119, Florida Statutes or the "Public Records Law," applications, resumes and personnel records are subject to public inspections. Details regarding the "Public Records Law"/ "The Sunshine Law" / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.

Employment Type: Full Time