Bilingual Youth Services Program Assistant

Join our dedicated team of passionate change-makers and advance health equity across Santa Cruz County! Encompass Youth Services is seeking a Bilingual Program Assistant to support our Youth Services programs located in Santa Cruz. This position requires an individual who loves providing quality customer service, has excellent communication skills, and thrives in a team setting.

About Us:

Encompass Community Services provides our Santa Cruz community – from San Lorenzo Valley to Watsonville - with nearly 40 health and human Services Programs that support youth and families, early childhood education, behavioral health, housing, and more. We work every day to make health, education, and housing equitable for all people in Santa Cruz County. For over 50 years, our work has touched generations by helping people access education, rebuild relationships, restore their health and wellness, and regain dignity.

Encompass Youth Services provides quality Substance Use and Mental Health treatment for youth ages 3-20 and their families. Our guiding philosophy emphasizes compassion, respect, and collaboration with the intention of creating conditions that allow youth and families to feel valued and engaged in their service experience.

We are committed to the following core values:

• Client-Centered– Collaborative and respectful of individual needs and values of each client
• Culturally Responsive – Respectful and responsive to the cultural framework of diverse populations
• Resiliency-Based – Recognizing andbuilding upon client strengths, resources, and resilience
• Trauma-Informed – Understanding, recognizing, and responding to the effects of trauma and the need for safety and choice in the client’s treatment

Job Summary:

Encompass Youth Services is currently hiring for a Bilingual (English/Spanish) Program Assistant. This is a Full-Time position Monday – Friday located at our 380 Encinal Street campus in Santa Cruz and is positioned at our front reception desk providing customer service to adults, youth and families who are seeking or receiving services.

The Program Assistant holds an important role of processing client referrals, greeting clients and community members and supporting our Youth Services programs in daily operations and a variety of clerical, administrative, and fiscal tasks. This position’s primary responsibilities are to provide excellent customer service, process and track client referrals, manage daily site operations, and monitor administrative systems and procedures.

Duties and Responsibilities:

• Provide excellent customer service to clients and community partners
• Answer and direct calls to the appropriate party
• Screen client calls and refer to correct resources as needed
• Process incoming referrals for Youth Services programs
• Greet clients and interface with counselors to schedule rooms
• Process, sort and deliver mail, courier items, and packages
• Order office supplies, prepare and submit invoices for payment
• Assist with setting up for trainings and meetings
• Support program managers and Youth Services staff as necessary
• Perform accounting, client tracking, data entry, file maintenance, and database procedures
• Act as liaison with vendors and Encompass administration
• Track various reports and provide feedback to staff and management
• Other clerical and administrative duties as assigned

Qualifications:

• Excellent customer service skills and interpersonal/verbal communication skills
• Ability to respond positively in all circumstances and to work calmly under pressure
• Strong organizational abilities
• Strong computer skills; Proficiency with Microsoft Word and Excel required
• Ability to prepare clear, concise and accurate letters and documentation
• Solid command of the English language, spelling, grammar, punctuation
• Bi-lingual (English/Spanish) required with ability to provide verbal and written translation
• California Driver’s License with reliable transportation
• At least 2 years office or administrative experience
  Wages & Benefits:

We are an equal opportunity employer. At Encompass we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications are welcome from all qualified candidates. If you require assistance applying on-line, we have computer terminals available at our 380 Encinal Street Suite 200 office in Santa Cruz, Tel: 831-469-1700, and at our 225 Westridge Drive location in Watsonville, Tel: 831-724-3885. Please call ahead to schedule an appointment.