Bilingual Telephone Interviewer - Call Center

Job Description
Bilingual Telephone InterviewerCall Center
Company Overview: Sunshine Enterprise USA is an industry leading Staffing and Recruitment Firm. Our clients are fortune 500 companies, high growth start-up companies, government, and private equity firms, and lead professional service firms. Due to the continued growth and high demand for our services, we are looking to hire entry level/first-time recruiters and experienced executive recruiters Bilingual Telephone InterviewerCall Center.
The ideal candidate will require you being on the phone 99% of your time contacting and interviewing candidates. interviewing tasks could include both ongoing and ad hoc requests as well as both quantitative and qualitative projects. This is a contract opportunity for indefinite time.
The successful candidate will need to be a self-motivated individual who supports our mission, shares our values, and embraces our company culture. The ideal candidate will possess 2+ years' experience in Call Center (Preferably in the recruiting industry) along with specific experience in the staffing field.
Job Duties:
On a daily basis, the ideal candidate:

• Provide excellent customer service to our clients in a fast-paced Call Center environment
• Exhibit reliable attendance to successfully complete paid training
• Exhibit skill and diplomacy in working with clients facing challenging and personal situations
• Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance
• Complete the application process, while entering data on a computer and accessing multiple screens
• Verify client information by interacting with internal and external customers
• Adhere to agency standards in a high-volume Call Center, measured by metrics and standards related to service levels, accuracy, and timeliness
• Commit to ongoing learning of program policies and procedures and the ability to apply accordingly

Knowledge, Skills & Abilities (KSAs):

• Skill in conducting interviews and gathering information while providing excellent customer service to candidates seeking job opportunities
• Skill in navigating through multiple computer programs simultaneously
• Skill in program processing systems, Internet, Excel, Outlook, Word, automated office systems
• Skill in verbal and written communications, organizational skill, and time management
• Skill in typing with speed and accuracy while interviewing clients typing 35-45 wpm
• Ability to work as a team player, be flexible and reliable
• Ability to multi-task in a fast-paced environment
• Ability to develop and maintain effective working relationships with both internal and external clients
• Ability to work at least 40 hours per week and provide support to the team or department

Why Choose Sunshine Enterprise USA?

• You will work alongside and have one-on-one mentorship from our Partners, who are some of the top producing recruiters in our industry. If you want to be the best, you might as well learn from the best!
• A career path including management opportunities
• An opportunity to generate personal revenue immediately by capitalizing on existing clients
• Influence internal hiring decisions and an opportunity to grow/ develop your own team
• We foster an environment that sets you up for success by providing formal training by the top industry trainers in the country
• You will represent great companies - some are already household names and others are some of the most exciting startups and growing companies.

Sunshine Enterprise USA is an "Equal Opportunity Employer-Minorities, Females, Veterans and Disabled Persons"