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Form of workJob Description
Shift: Monday-Friday, 9AM-5PM
35 Hours Per Week
General Responsibilities
The Help Center at JASA is the main point of entry for older adults, family members, and
professionals turning to JASA for help. The Help CenterCase Manager is responsible for
providing information and referrals to JASA services and older adult resources throughout New
York City. As the first point of contact for those seeking help from JASA, the Help Center Case
Manager provides information and assistance via telephone and email. The Help Center Case
Manager is culturally competent and knowledgeable about the breadth of services available to
older adults throughout New York City and provides advocacy to eliminate barriers to accessing
such services. The Help Center Social Worker is a member of a collaborative team which
partners with multiple departments across the organization to successfully serve the aging
community.
Primary Responsibilities
● Provide appropriate information and linkages to programs and/or services that may be
explored to meet identified needs.
● Provide specific information about health, welfare, education and recreation services
available to older adults.
● Screening of client eligibility, application for, and advocacy in securing benefits and
entitlements.
● Liaison with JASA services staff and other aging services providers to conduct outreach
and develop professional relationships to aid in referral to services.
● As a direct provider of information and assistance, comply with all applicable JASA
Standards when interacting with all contacts and performing all other job functions.
● Participate in professional training to acquire and update skills (i.e. attend in-services).
● Complete required documentation, case records, reports, and statistics utilizing
computers and databases as required.
● Inform supervisors of situations of crisis or circumstances where the worker requires
further guidance.
● In all responsibilities listed above, utilize a strength-based, person-centered approach to
support the individual’s independence and self-determination while working with a diverse population and respond to all individuals in a professional, non-judgmental and culturally appropriate manner.
● Perform other related tasks as requested or assigned.
Requirements:
● Graduate of an Accredited College or University with BSW or BA/BS degree or equivalent
● 1-2 years’ experience in field of geriatrics preferred
● Bilingual in Russian/English required
Desired Skills and Specifications:
● Strong understanding and knowledge of the public benefits and social services available to
older adults in New York City
● Compassionate, culturally sensitive with excellent listening skills
● Experience with screening and interviewing individuals
● Capacity to problem solve and think critically
● Strong verbal and written communication skills, including documentation
● Proficiency in computer literacy and web-based systems, including client databases
● Understanding and appreciation of the roles of race, religion, ethnicity, sexual
preference, and individual values have as they relate to serving clients
Compensation: $24.45 per hour
SUBJECT TO REVIEW FOR PURPOSES OF ADAAA
JASA is committed to Equal Opportunity Employment
