Bilingual Receptionist

Job Title:Bilingual Receptionist

Repots To: Clinic Manager & Executive Director

Status: Non-Exempt Hourly

Hours: Hiring with flexibility – full-time & part-time available, open to candidates with only one or two days available per week

Summary

Under the direction of the Clinic Manager and Executive Director the Bilingual Receptionist greets patients, donors, vendors, and customers of the Waukesha Free Clinic. The Bilingual Receptionist will work closely with the other Bilingual Receptionist(s) and clinic staff. The Bilingual Receptionist oversees reception tasks including phone communications with patients, medical providers, and donors. This role helps to move the clinic forward in achieving effective and efficient administrative and clinical capacity. The Bilingual Receptionist may also provide interpretation services to clients during office hours, and for medical clinics, by mutual agreement.

Major Responsibilities

1. Client Services

• Conduct patient eligibility screening according to WFC guidelines
• Provide information to clients about WFC policies, procedures, and services
• Assist clients in filling out registration forms and other paperwork
• Schedule client appointments and refer clients to program staff as needed
• Confirm appointments with patients and volunteers prior to clinics
• Refer patients to other community resources as appropriate

2. Clerical/Receptionist

• Handle incoming telephone calls and route them to appropriate staff
• Prepare and file patient charts; update as needed or directed
• Pull charts and organize needed paperwork prior to each clinic
• Conduct other basic clerical tasks as directed
• Opens and routes incoming mail; prepares outgoing mail
• Assists with filing
• Assist with creation, revision and updates of forms, policies and procedures
• Assist nurses to schedule staff clinics with needed volunteers
• Act as back-up receptionist for clinic sessions
• Coordinate and oversee telehealth appointments by assisting patients and providers with using technology

3. Interpretation/Translation

• Provide Spanish interpretation/translation services to WFC clients during office hours and clinics
• Translate clinic documents & materials to Spanish as needed

4. Other

• Prepare patient records requests
• Assist with data entry as needed
• Other duties as assigned by the Clinic Manager and Executive Director

Specialized Knowledge and Experience

• Experience and understanding of community-based services; awareness of community resources
• Experience working with low-income and minority populations
• Fluent in Spanish
• Familiarity with office functions (i.e. scheduling, billing, record keeping, etc.)
• Familiarity with basic computer functions (i.e. excel spreadsheets, word documents, etc.)

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• No nights
• No weekends

People with a criminal record are encouraged to apply

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Waukesha, WI 53186 (Required)

Work Location: In person