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SalaryMaximus is currently looking for an Outreach CSR in San Francisco County, CA! Outreach CSRs are the face of Medi-Cal managed care in California. The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.
Why Maximus?
- Bonus Opportunities
- Paid Time Off
- Paid Holidays
- 401k
- Tuition Reimbursement
Must reside in San Francisco County
Essential Duties and Responsibilities: - Develop working relationships with customers and monitor engagement and progress. - Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility. - Conduct workshops and other training related services for customers. - Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. - Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs). - Follow-up with customers to ensure that their needs are met and questions and concerns are resolved. - Interact with other team members to provide expertise and assistance in resolving participant issues. - Maintain accurate and timely case notes on all customer contacts and document activities. - Share information about outreach and engagement efforts with project staff. - Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider. Minimum Requirements: - High School diploma or equivalent with 0 - 1 years of experience.
Program Requirements:
- High School Diploma, GED, or equivalent
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout the county
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience dealing with the public preferred
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred
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EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
