Bilingual Outbound Appointment Coordinator (Spanish | On Site) - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for On SiteBilingual Outbound Appointment Coordinators!
Listening Center is open from 6AM to 7PM Monday-Friday,
8AM to 4PM Saturdays-closed Sunday.
Potential Shifts:

• 10:30 AM - 7:00 PM Mountain time

What you'll be doing:

• Making outbound calls to current Ken Garff customers. No cold calling.
• Establish and maintain great customer relationships.
• Determine customer's current vehicle needs and schedule appointments for them with the dealership sales departments.
• Document conversations and update customer records.
• Be a team player and uphold the Ken Garff's standards of professionalism and integrity.
• All calls are recorded and monitored for quality purposes

Qualifications:

• Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
• Positive, energetic, enthusiastic and service oriented.
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (written and verbal)
• Ability to multitask, organize & prioritize-in other words, work smart. Previous customer service, call center, or sales experience a plus.
• Must be located in Utah
• Must be able to reliably commute to Draper, UT
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.

Equipment Requirements:

• Smart Phone (Any Manufacturer)

Benefits for working at Ken Garff Listening Center:

• Earn a college degree, no cost to you! Powered by Degrees@Work
• Paid training-we care about your success.
• Real career growth at a nation wide automotive powerhouse
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• 401k with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service and More!
• Great people with a great culture

Job Type: On Site | Full-time (35-40 hour work week)
Pay: Starting at $15.50 per hour plus monthly performance based incentives
We are an Equal Opportunity Employer
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