Bilingual Member Care Representative.

Spherion Jacksonville is looking for a Bilingual Member Care Representative for their client near Baymeadows. The Member Care Representative will support customer service management in meeting department's goals for customer satisfaction and retention. Provide superior service to educate and resolve member issues, and collaborating with dept. personnel, clients, and attorneys as necessary. ...

Responsibilities:
- Respond to inbound calls.
- Respond promptly to member on initial contact
- Document calls in the client's system.
- Respond to member's voicemail or email message by performing outbound call to member within 48 hours of member's initial contact.
- Conduct follow-up call to members on attorney assignment and resolve any resolve any outstanding matters
- Document all outbound calls in the client's system.
- Complete accurate citation intake, ensuring all required data is entered based on member's phone call or copy of faxed/emailed citation received, requesting copy of citation and or roadside inspection as needed.
- Scan and upload copies of legible citations and roadside inspections into member's electronic record.
- Educate member about the state's citation process, including specific state requirements for requesting court dates, timeframes for citation processing and extension requests.
- Perform outbound call to advise member of attorney assigned to citation and attorney's contact information.
- Perform outreach to contact unresponsive member via email and/or in-cab communications and document attempts in members electronic record.
- Obtain additional case information from member and relay details to assigned attorney where needed.
- Research member's request to change attorney
- Monitor personal Dashboard.
- Submit requests for conversion of member's policy from payroll to credit card payment method.
- Assist as point of contact for attorney/member communication difficulties.
- Assist with compiling new member fulfillment materials.
- Retrieve faxed citations or other member documents and match/upload to member's account, processing accordingly.
- Perform other duties as assigned by supervisor.
Working hours: 8:00 AM - 5:00 PM
Skills:
- 2-3 years experience
Education:
Associate
Experience:
4-7 years
Qualifications:
- Excellent verbal and written communication skills
- 4+ years experience
- Fluent in Spanish
Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).