AddressBilingual Insurance Service Coach
Afni is hiring Bilingual Insurance Service Coaches to join our fun team in Tucson, AZ. In this role, you'll supervise and develop a team of Insurance Service specialists. You'll drive performance, build a happy team, and help develop individual skills. Position is onsite at our Tucson, AZ. location. Must be Spanish bilingual.
As an Afni Team Leader, you'll:
- Work with a team of people and help them get the most out of their natural talents.
- Manage a team of 15 or more Insurance Service specialists who interact with our customers who call us to get help.
- Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
- Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
- Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
- Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.
When you join Afni, we will:
- Instantly make you part of our global family of people focused on making really good customer experiences happen.
- Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
- Support you with a strong manager and excellent leadership team.
- Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.
Requirements
Bring it. You're qualified if you:
- Have previous supervisory experience.
- Possess a strong service background with the ability to drive results for your team. Insurance sales & service experience a plus!
- Must be Spanish bilingual.
- Are a strong leader and good relationship builder.
- Have a naturally positive attitude.
- Know your way around Microsoft Office products.
- Are a problem solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.
- Are ready to be part of a team and contribute to Afni's success.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
