Bilingual Customer Service Representative

We are growing! Come and join us!

Due to continuous growth, we are currently recruiting for a BilingualCustomer Service Representative.

We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities.

The Customer Service Representative will be responsible responding to Customer Service-related questions via inbound calls, texts, or email and manage the welcome call process for new customers.

The Ideal Candidate will:

• Answer inbound calls
• Assist our collections team in maintaining past due accounts
• Provide first class Customer Service to our customers
• Be a subject matter expert in all things Customer Service related!

What you need:

• Active listening skills
• Understanding of technology, software applications, phone and computer systems
• Attention to detail
• Excellent Customer Service skills
• Prior experience in a related field
• A high school diploma or GED
• Bilingual in English/Spanish is required.

What we will provide you:

• Monthly Bonus Potential
• Hybrid Scheduling Potential
• An Engaged Leadership Team
• Hands-On Training
• Total Rewards Program
• Healthy Lunch Program
• Ergonomic Benefits
• Paid Time Off & Paid Holidays
• Employee Assistance Program
• Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
• Health Savings Account Eligibility
• 401(k) Plan with a Safe Harbor Match

Please visit our website for more information about our company!

https://www.rtonational.com/careers

RTO National is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.

This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.