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Form of workJob Description
Customer Service Representative - MUST be Bilingual.
Job Details:
MUST BE BILINGUAL
Job Details:
MUST BE BILINGUAL
- Hybrid Position - Off Tues and Wed
- Job Title:Customer Service Rep
Duties:
- Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries.
- This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues.
- Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Skills:
- Minimum 1 year experience taking inbound/outbound customer calls.
- 1 year prior claims and or Customer Service experience preferred.
- Prior experience in the healthcare or managed care industry preferred.
- Minimum 45 wpm typing skill preferred.
- Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
- Ability to use PC applications in a MS Windows based.
Keywords:
Education:
- High School Diploma or GED required.
Skills and Experience:
Required Skills:
- Customer service
- Typing
- Claims
- Correspondence
- Managed care
Additional Skills:
- Customer Service Representative
- Retail sales
- Call center environment
- Customer service oriented
- Customer inquiries
Languages:
- English
- Read
- Write
- Speak
Patents: No
Publications: No
Veteran Status: No
# of Positions: 5
Location:
North Charleston, SC
4390 Belle Oaks Drive
Schedule:
- Start: 10/30/2023
- End: 01/30/2024
- Hours Per Week: 40.00
- Hours Per Day: 8.00
- Interview Notes: Monday-Friday 8am-9pm
- Saturday-Sunday 8am-6pm
