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SalarySkynet Brokers is seeking a bilingual, in-office, health insurance industry experience, Customer Service Manager to lead our Customer Service department. As the Customer Service Manager, you will be responsible for leading and supervising a team of Customer Service representatives dedicated to providing exceptional service to our policy holders. Your role will involve managing day-to-day operations, resolving customer inquiries, and ensuring the team meets performance targets. The ideal candidate should have a strong background in Marketplace plans, Medicare, and life insurance with excellent communication skills, and proven leadership abilities.
Skynet Brokers is a start-up company with the backing of multiple fortune 500 companies. We service and enroll customers into health, life, dental and vision insurance policies. What sets us apart from the traditional insurance brokerage firm is our simple enrollment process, modern technology assets and over the top Customer Service.
Requirements:
- Fluent in Spanish and English, spoken and written
- Previous Management experience
- Current Health Insurance license
- Open ability to work in office Mon – Sat 9am – 8pm (40 hrs scheduled)
- Advanced computer and organization skills
- Articulate, effective communication skills
Job responsibilities include:
- Training and ongoing coaching to enhance the skills and knowledge of Customer Service representatives.
- Track and analyze team performance metrics.
- Retain newly enrolled policy holders.
- Oversee day-to-day operations of the Customer Service department.
- Implement improvement strategies.
- Stay informed about health insurance policies, regulations, and industry trends to ensure accurate and up-to-date information is provided to customers.
- Monitor live Customer Service calls and provide real-time assistance to Customer Service representatives as needed.
- Open/Close retail store.
- Conduct team meetings and individual performance reviews.
- Recruit, interview and hire Customer Service representatives.
- Handle and resolve escalated and complex customer inquiries.
- Work collaboratively with other departments to improve overall customer experience and identify opportunities for process enhancements.
- Other duties as assigned.
Benefits and pay:
- $40,000 base salary. $45,000 after 90 day probation period.
- Scheduled bonuses and salary increases calculated on team performance
- Total estimated year 1 income $60,000 - $65,000
- Health, life, dental and vision benefits, after 90 days
- PTO and STO, after 90 days
- Retirement benefits after 1 year
Job Type: Full-time
Pay: $45,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
