Bilingual Counselor

Job Title: Habitat for Humanity Homebuyer Counselor

Reports to: Director, Homeowner Services

FLSA: Hourly

Department: Homeowner Services

Work location: Dallas – North Hampton Road – Hybrid schedule

Position Overview:
Under the direct supervision of the Director of Homeowner Services, the Bilingual Home Buyer Counselor will be a primary point of contact for clients interested in the homebuyer program. Our counselors lead comprehensive counseling sessions designed to navigate clients through our outstanding homeownership program.

Our Counselors are HUD certified and manage a case load of potential buyers, with compassion, professionalism and knowledge of first-time homeowner tools and products. This position requires the use of independent judgement and decision-making skills.

Job Responsibilities:
Provides counseling services that help clients become overcome barriers to homeownership.

1. Reviews applications and qualify clients for participation in the Habitat homeownership program.
2. Manages a caseload of assigned clients by providing individual and client specific counseling services on topics such as financial management, mortgage affordability and savings planning.
3. Utilizes knowledge of homebuying program requirements to educate and explain mortgage criteria, request financial documents to assess mortgage readiness of potential homeowners.
4. Ensures that program qualification guidelines are followed and that program activities meet HUD compliance and guideline standards.
5. Routinely meets with the Director of the Homeownership Program to provide client status and creates monthly metric reporting for Management teams.
6. Maintains open communication with in-house lender, in-house homebuilder and Development teams.
7. Complies with all requirements of contracts and agreements, including HUD program requirements and National Industry Standards.
8. Maintain the Client Management System database associated with homeownership program and homebuyer assistance.
9. Conduct and coordinate homebuyer and homeowner education workshops for clients.
   Education/Experience/Skills:

• Minimum 2 years of experience in nonprofit/housing industry and/or related fields.

Bachelor’s Degree, preferred
• Good working knowledge of the home buying process.

• Must be Bilingual in English and Spanish.

• Knowledge of the housing market and potential obstacles for homeownership.

• Ability to analyze, compare and contrast financial information.

• Demonstrated ability to work well with others in establishing goals and objectives.

• Ability to effectively communicate and work with individuals from diverse backgrounds and experience.
• Demonstrated skill in organizing time and prioritizing work load.
• Self-motivated, with an ability and dedication to learn new skills quickly, exhibit flexibility, and complete training/continuing education, as required.
• Strong knowledge of Microsoft Office Suite
• Must be willing and able to work some evenings and Saturdays.
• Must be willing to occasionally travel for business-related trainings and conferences.
• Must have consistent and reliable transportation to and from office.
• Able to lift and carry items up to 15 pounds.
• Ability to sit at a desk or a computer, and stand, for extended periods of time.