Bilingual Consumer Service Operations Representative

The Consumer Service Operations Representative 2 represents the Dual Eligible Outreach Department by taking inbound calls to members and/or providers regarding a variety of issues. The Consumer Service Operations Representative 2 performs advanced administrative/operational/customersupport duties that require independent initiative and judgment. The Consumer Service Operations Representative 2 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.

We are looking for motivated and highly driven career minded professionals that enjoy making a difference in others’ lives. This rewarding role allows you the opportunity to engage our members over the phone by assisting in determining their eligibility for state and federal programs that can improve their wellbeing. The Consumer Service Operations Representative role spends time with our members, gathering personal and financial information required to complete state applications on behalf of the member. This role requires individuals to be great multitaskers, as you are inputting information captured by the member during the call and updating in the various systems we use daily. Although assisting members with completing the Medicare Saving Program application is our first objective, we also assist our members with locating additional resources to promote healthy living, like determining if they suffer from food insecurity, or/and need assistance with lowering the cost of their medications at their local pharmacy. If you enjoy utilizing your skills and experience to help those in need, this role is for you!
At Humana, one of our core values is to inspire the health of others. We are looking for individuals who enjoy talking to others about their health while providing education, support, and encouragement to improve their wellbeing. We also desire, to cultivate the uniqueness of each of our associates as well as our members and are looking for individuals from various backgrounds to bring their expertise to the role. If you are looking to join a team of dynamic professionals, we welcome you to apply!
Hours are Monday-Friday 10:40am – 7:10pm, with scheduled lunch and breaks.

Position will be in-office for the first 6 months (101 E Main Street, Louisville, Ky 40202), with opportunity to go remote, based on performance, good attendance and demonstrated ability to thrive independently.

Use your skills to make an impact

Required Qualifications

• Fluent in Spanish (Bilingual)
• 3 years of customer service experience, including typing/data entry
• Ability to be flexible to an ever-changing environment.
• Excellent verbal, listening and written communication skills
• Aptitude for quickly learning and navigating new technology, systems and applications.
• Proficient in Microsoft Office Outlook and Word

Preferred Qualifications

• Associate's or Bachelor's Degree
• Previous healthcare experience.
• Previous inbound and/or outbound call center experience

Scheduled Weekly Hours

40

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Computer: 3 years (Required)
• Microsoft Word: 3 years (Required)
• Microsoft Outlook: 3 years (Required)
• Typing: 3 years (Required)

Language:

• Bilingual- English/Spanish (Required)

Ability to Commute:

• Louisville, Ky 40202 (Required)

Ability to Relocate:

• Louisville, Ky 40202: Relocate before starting work (Required)

Work Location: In person