Bilingual Collections Specialist

**Must be Bi-lingual (Fluent in English and Spanish) .**

Pay range will be dependent on experience. We will pay extremely competitively for the right candidate.

The Company: Prime Auto USA is an independent used car dealership located in Jackson, TN with a full sales team, finance team, client success team and service team with a total of just under 50 employees and selling just under 100 cars per month. We provide automotive reconditioning to cars that are being prepared to sell including an initial cosmetic intake process and subsequent 80 point inspection followed by on-going repairs for our free 6 month 6,000 mile limited warranty and customer pay work. The Service Advisor is our main point of contact between our customers and internal departments to provide education and options to customers for their car repair needs. Google Prime Auto USA Youtube to see videos that will explain more about our company.

Job Description: Client Success Specialist

Can also be cross trained as a Service Writer Advisor

Overview:

As a Client Success Specialist, you will play a crucial role in maintaining positive relationships with our clients while effectively managing and resolving collection-related matters. This position involves a combination of communication, negotiation, and administrative tasks to ensure timely payments and resolution of outstanding accounts.

Responsibilities:

· Conduct outbound calls to clients with past due accounts to collect payment, provide assistance, and address inquiries.

· Handle inbound calls from clients seeking information about their accounts, resolving concerns, and assisting with payment processing.

· Collaborate with insurance companies to verify coverage, process claims, and obtain necessary information for account resolution.

· Efficiently manage insurance claims related to outstanding balances, coordinating with clients, insurers, and internal departments to ensure accurate and timely processing.

· Interface with repossession companies, coordinating the repossession process when necessary, and maintaining clear communication throughout the procedure.

· Maintain meticulous records of all interactions, payment arrangements, and actions taken to resolve accounts.

· Provide exceptional customer service by addressing clients' questions, concerns, and inquiries in a professional and empathetic manner.

· Collaborate to develop strategies for improving collection rates and minimizing delinquent accounts.

· Adhere to company policies, regulations, and compliance standards throughout the collections process.

Qualifications:

· High school diploma or equivalent.

· Previous experience in collections, customer service, or a related field is a plus.

· Strong communication and negotiation skills, both verbal and written.

· Proficiency in using computer systems, databases, and standard office software.

· Ability to handle high-stress situations with composure and professionalism.

· Detail-oriented and capable of maintaining accurate records.

· Familiarity with insurance processes, claims, and regulations is advantageous.

· Ability to work independently and as part of a team, demonstrating strong problem-solving skills.

· Prior experience with repossession procedures and working with repossession companies is a bonus.

· Willingness to adapt to changing priorities and effectively manage multiple tasks.

Compensation:

· Competitive hourly wage based on experience.

· Opportunities for advancement and additional responsibilities within the company.

Expected Results:

• Timely and friendly customer service with a mutual respect requiring the customer to meet their obligations and meeting our obligations.
• Accurate, timely and complete customer records in Solutions and Rapid Recon and all other company systems.
• Prompt collection of services rendered.
• A clean and organized workspace that is inviting to our customers.
• Daily respectful and open communication with the service staff that results in desired customer outcomes.

Success includes and is not limited to some of the following:

• A positive can-do attitude at all times.
• Working diligently utilizing all technology, tools and resources in the smartest way to possible to minimize work.
• Show up on time ready to work and with a focused work ethic while on the clock.
• Willingness to go above and beyond to help when needed.
• Demonstration of wanting to make personal improvements to further your knowledge base and career.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Work from home

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• Office

Application Question(s):

• Are you available to work Saturday 9am-5pm?

Experience:

• collection: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Jackson, TN 38305: Relocate before starting work (Required)

Work Location: In person