Bilingual Certified Medical Assistant

Opportunity

The Certified Medical Assistant, under the direction of the lead/managing RN, has primary responsibility for supporting care management activities from member pre-enrollment through active program participation. This role will work in partnership with the nursing team to support operational standards and best practices. The Population Health Assistant will work with nursing leadership to develop this position to best serve the needs of the team and member population. In the future state, this will include helping to identify higher acuity member populations, develop care management processes, and monitor outcomes.

Responsibilities

• Works across centralization and active membership
• Coordinates with the centralized RN team and provides administrative support for care management activities and team level projects
• Supports partner implementations at a high-level and may help identify impact of planning related to nursing operations
• Identities and addresses potential problems within specific projects, with some responsibility for training nursing team to perform designated tasks on small scale
• Tracks and reports on specific processes, as determined by managing team
• May include member outreach to help complete health risk assessments and capture missing information over the phone
• Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
• May help initiate medication refill requests
• Assists RN in coordinating and completing on-boarding tasks
• Participates in team huddles, care management planning and operations meetings
• Participates in continuous process improvement activities and initiatives
• May help close loop regarding the sharing of educational materials to members prior to onboarding visit (pharmacy coupons, use of supplements, and need for most accurate and up to date PCP and pharmacy information from potential members)
• This position supports clinical operations through panel management, data-collection and tracking, documentation, and the centralized nursing function during member pre-enrollment and on-boarding
• Performs administrative tasks (indirect care) that support the care team
• May perform follow-up calls to members and primary care/providers regarding their experience and any high-level, program-related questions or issue resolution needs
• May review patient data/demographics as needed and part of intake/program enrollment process
• Bridges gaps between the member and the clinical team including but not limited to the following, sharing education materials, updating nurse about missing information, etc
• Actively refers to reports and various trackers to help close operationally related gaps
• Works under general supervision of the Registered Nurse
• Confers with managing team leader on any unusual situations
• May perform review of member intake process for completeness of information, collection and communication to the centralized nurse
• Licensed health professionals are available to non-clinical administrative staff while performing initial screening and related care management/program enrollment tasks
• Completes other duties as assigned, such as helping to update policies and procedures, learning new technology, etc.

Qualifications

• 2+ years of college
• 5+ years of experience in a healthcare setting, working with clinicians
• Role requires proficiency level typically achieved with five-eight years of experience in healthcare as a Medical Assistant, Certified Medical Assistant (CMA), Health Unit Coordinator, Healthcare Administrative Assistant, entry-level project or population health program coordinator
• Displays ability to communicate with others effectively, listen closely and convey information clearly
• Demonstrates strong organizational skills with ability to work efficiently and effectively in a fast paced, innovative environment
• Manages multiple, competing priorities and enjoys details
• Likes to work independently and as part of a high performing team
• Enjoys problem solving and takes initiative to present solutions
• Experience with electronic health records and platforms
• Experience using audio/visual technology or video conferencing platforms
• Knowledge of healthcare practices and medical vocabulary
• Knowledgeable regarding patient registration processes, including insurance (i.e. Medicare, Medicaid, and commercial), pharmacy and medication reconciliation
• Access to high-speed internet and phone lines
• Passion for Twin's purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases.
• Bilingual, fluent in Spanish preferred

Compensation and Benefits

The compensation range for this position is $45,000-$45,000 annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan