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Form of workJob Description
Spanish Bilingual Call Center Representative
ASSIGNMENT SUMMARY:
ASSIGNMENT SUMMARY:
The Call Center Representative (CCR) will perform and oversee daily operations of the Call Center for the Clinic. The CCR will be the first point of customer service contact for incoming calls and will assist with various duties related to appointment scheduling and patient recall.
MINIMUM QUALIFICATIONS:
- 1-3 years experience as a receptionist or related customer service position.
- Ability to interact effectively and in a supportive manner with persons of all backgrounds.
- Excellent telephone skills and etiquette.
- Abide by clinic confidentiality policies and procedures.
- Ability to handle multiple tasks and work well under pressure.
- Bilingual English/Spanish or English/Korean REQUIRED.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Schedule and confirm appointments for patients. Schedule follow-up appointments, if needed.
- Answer multiple phone lines and give information to callers or route calls to appropriate staff member; take messages when staff member is unavailable to take thecall.
- Ensure HIPPA Compliance.
- Maintain updated and accurate patient information.
- Direct patient complaints and concerns to supervisors in a timely manner.
- Participate in staff and educational meetings.
- Other duties as assigned.
BENEFITS:
- 100% Employer Sponsored Medical, Dental and Vision benefits
- 403B
- 403B matching
- Paid time off
- 12 Paid Holidays
- Referral program
SCHEDULE:
- 8 hour shift
- Monday to Friday
WORK SETTING:
- Clinic
- In-person
About Kheir Clinic:
The Kheir Clinic is a primary provider of critical in-language healthcare and human services support to the residents of Metro Los Angeles and its neighboring communities. We strive to accommodate underserved residents in the greater Los Angeles area regardless of race, ethnicity, gender, sexual orientation or income.
