Big Ticket Mattress NCR Advisor - Central Region

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Mattress & Worry No More Advisor actively develops growth opportunities for the Big-Ticket business, enhancing sales, profit, and the customer experience. They collaborate with Central, Regional, and Divisional business partners, as well as Store leaders, to ensure consistency and comprehension of process and system solutions. Additionally, the Advisor leads project tracks focused on discovery, analysis, and deployment. They establish strong liaisons with various Macy’s Central business units, including Store Operations & Asset Protection, Supply Chain, Store/Corporate Communication, Marketing, Selling Support Services, Shortage Control, and Learning & Leadership, as well as Division and Regional partners.

What You Will Do

• Collaborate with MCCS, supply chain partners, stores, and support vendors to resolve customer service issues effectively.
• Identify areas for improvement in customer service processes through root cause analysis and collaboration across departments.
• Take the lead on Big Ticket projects that involve communications regarding People, Performance, and Projects.
• Develop training curriculum, strategy, structure, logistics, and deliver training sessions for Regional Teams and Stores.
• Serve as the communication liaison and gatekeeper between the central organization and stores.
• Establish, foster, and manage relationships with vendors.
• Take ownership of Training Alerts and Standard Best Practice documents, working closely with Central Communications, Learning and Development, Human Resources, and Associate Relations to develop standardized materials that are universally supported within our organization, thereby directly benefiting customers, employees, and stores.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Consensus Building, Collaboration, and Negotiation Skills: Ability to bring stakeholders together, negotiate effectively, and build consensus on important decisions.

Strategic Thinking with Attention to Detail: Capable of thinking strategically while paying attention to the finer tactical details of projects and initiatives.

Solutions-Oriented Approach: Able to identify problems and proactively seek out solutions to address them. Capable of thriving in ambiguous situations and adapting to changing circumstances.

Communication Skills: Proficient in tailoring communication to suit various audiences and conveying information clearly both verbally and in writing.

Project Management: Competent in planning, executing, and overseeing projects to achieve desired outcomes.

Microsoft Excel, Word, and PowerPoint: Skilled in using these tools for data analysis, documentation, and presentations. Also proficient in accounting and invoice management.

Organization: Demonstrates strong organizational skills to manage multiple tasks and responsibilities effectively.

Leadership: Exhibits drive, motivation, and willingness to lead and collaborate with others.

Business Acumen: Possesses a good understanding of business principles and practices.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a High School Diploma or equivalent are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, which may include days, evenings, weekends, and holidays.
• Store travel is expected up to 75% of the time.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.