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Are you passionate about bicycles?
Are you a hardworking team player looking for a fantastic career opportunity?
Does your past experience include supervisory duties in a bike service department?
If you answered yes to these questions, then The UpTeam Consultants may have an opportunity for you! Whether you enjoy engaging with fellow cycling enthusiasts or working with your hands to solve mechanical issues, our client is seeking experienced managers, energetic sales staff, and talented bicycle mechanics. You'll work for an established bike shop known for their exceptional customer service and quality products. They are committed to creating a positive work environment and offering competitive benefits to their employees.
About the Position
The Bicycle Service Manager is responsible for managing the service department and ensuring that customers receive top-quality service for their bicycles. The manager will oversee a team of service technicians and coordinate their work to ensure timely and accurate repairs.
Key Responsibilities
Manage the service department, including scheduling service appointments, managing customer inquiries and complaints, and overseeing the work of service technicians.
Train and develop service technicians, ensuring that they have the necessary skills and knowledge to perform repairs on a variety of bicycles.
Maintain a clean and organized service department, ensuring that all equipment and tools are in good working order.
Ensure that service department operations are efficient and effective, identifying areas for improvement and implementing solutions as needed.
Monitor inventory levels and order necessary parts and supplies to ensure that the service department is well-stocked.
Collaborate with other departments within the company to provide a seamless customer experience.
Ensure that all service work is performed according to industry standards and in compliance with company policies and procedures.
Qualifications
High school diploma or equivalent; additional education or training in bicycle mechanics is preferred.
Minimum of 2 years of experience in a Bicycle Service department, with at least 1 year in a management or supervisory role.
Knowledge of a variety of bicycle brands and models, as well as the tools and equipment used for repairs.
Strong customer service skills, with the ability to communicate effectively and professionally with customers and team members.
Excellent organizational skills, with the ability to manage multiple tasks and prioritize work in a fast-paced environment.
Ability to work a flexible schedule, including evenings and weekends as needed.
Benefits
Competitive salary: $45,000-$50,000 (DOE)
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Employee discounts on products and services
Opportunities for advancement within the company
If you are passionate about bicycles and have a proven track record of managing a service department, we encourage you to apply for this exciting opportunity.
Are you a hardworking team player looking for a fantastic career opportunity?
Does your past experience include supervisory duties in a bike service department?
If you answered yes to these questions, then The UpTeam Consultants may have an opportunity for you! Whether you enjoy engaging with fellow cycling enthusiasts or working with your hands to solve mechanical issues, our client is seeking experienced managers, energetic sales staff, and talented bicycle mechanics. You'll work for an established bike shop known for their exceptional customer service and quality products. They are committed to creating a positive work environment and offering competitive benefits to their employees.
About the Position
The Bicycle Service Manager is responsible for managing the service department and ensuring that customers receive top-quality service for their bicycles. The manager will oversee a team of service technicians and coordinate their work to ensure timely and accurate repairs.
Key Responsibilities
Manage the service department, including scheduling service appointments, managing customer inquiries and complaints, and overseeing the work of service technicians.
Train and develop service technicians, ensuring that they have the necessary skills and knowledge to perform repairs on a variety of bicycles.
Maintain a clean and organized service department, ensuring that all equipment and tools are in good working order.
Ensure that service department operations are efficient and effective, identifying areas for improvement and implementing solutions as needed.
Monitor inventory levels and order necessary parts and supplies to ensure that the service department is well-stocked.
Collaborate with other departments within the company to provide a seamless customer experience.
Ensure that all service work is performed according to industry standards and in compliance with company policies and procedures.
Qualifications
High school diploma or equivalent; additional education or training in bicycle mechanics is preferred.
Minimum of 2 years of experience in a Bicycle Service department, with at least 1 year in a management or supervisory role.
Knowledge of a variety of bicycle brands and models, as well as the tools and equipment used for repairs.
Strong customer service skills, with the ability to communicate effectively and professionally with customers and team members.
Excellent organizational skills, with the ability to manage multiple tasks and prioritize work in a fast-paced environment.
Ability to work a flexible schedule, including evenings and weekends as needed.
Benefits
Competitive salary: $45,000-$50,000 (DOE)
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Employee discounts on products and services
Opportunities for advancement within the company
If you are passionate about bicycles and have a proven track record of managing a service department, we encourage you to apply for this exciting opportunity.
