Beverage Manager - Idol Wolf Restaurant At 21C Museum Hotel

If you love saying YES and enjoy engaging with the community by leading with ART 21c, it is the perfect place for you. This a salaried position.
Title:Beverage Manager
Reports To: Food & Beverage Director & Assistant F&B Director
Supervises: All FOH team with specific supervision of the Lounge team - Lead Bartender / Bar Supervisor, Bartenders, Cocktail Servers, Barbacks
General Purpose: In conjunction with the Food and Beverage Director and Assistant Food and Beverage Director, The Beverage Manager creates and manages the beverage program for the restaurant and Banquets and catering (B&C) departments.
Specific Responsibilities:
Service + Team

• Ensure total guest satisfaction and ensure the finest food and beverage quality.
• Provide the highest and most efficient food and beverage service expected by the guest.
  • Hold team to 21c service standards.
  • Roll up sleeves and 'get dirty' to keep standards high.
  • Constantly seek improvement in self, team, and what we deliver.
  • Touches all tables and focuses on hospitality.
  • Engages with guests and teammates while on the floor to promote beverage program awareness and sales.
  • Cultivates a following of regulars.
  • Stays aware of market trends, i.e., economy, creative ideas, and new products.
  • Consistent focus and emphasis on floor presence. Commitment to being on the floor with the team as business and staffing levels demand.

• FOH F&B (Events included) Staffing responsibilities.
  • Works with the F&B + AF&B Directors and People + Culture to post beverage teammate positions and refresh as needed.
  • Screen applicants and schedule initial interviews with the F&B Management team.
  • Approves hires for restaurant Bar positions with the F&B + AF&B Directors.
  • Assists new hires with the completion of hiring paperwork.
  • Works with the scheduling manager to ensure beverage training is scheduled and complete for all applicable new hires.
  • Works with the scheduling manager or owns the restaurant Bar + Lounge team's schedules.
  • Creates and administers property Alcohol policies within 21c, state, and municipality guidelines.
  • Tracks + ensures teammate alcohol license compliance (where applicable).
  • Works to keep teammate morale high.
  • Coach employees on ways to work efficiently with each other.
  • Constantly seeks improvement in self, staff, and 21c.
  • Enforces proper dress guidelines for all teammates.

• Role of teacher, trainer, developer.
  • Train, train, and train team some more. Give verbal and written quizzes often.
  • Responsible for developing, implementing, and maintaining beverage training policies - both onboarding and continued education.
  • Responsible for developing, implementing, maintaining, and overseeing all beverage operational systems and incorporating them into training systems.
  • Maintain steps of Beverage service protocols and Beverage standards of service.
  • Implement Beverage team-building activities and meetings.
  • Take the lead in creating and communicating teammate rewards/contests around beverages.
  • Ensures all Beverage training, policies, systems, product + menu information.
  • Implements beverage systems and procedures that set the business and employees up for success.

• Beverage Procurement, Inventory, and financial responsibilities
  • Responsible for all Alcoholic Beverage procurement, inventory management and systems, and beverage General Ledger and profit & loss beverage statement management, analysis, executive summary comments, and remedial action with the F&B and AF&B Directors and within 21c SOPs and guidelines.
  • Works with the 21c F&B Operations team to incorporate and maintain compliance with all 21c and Ennismore brand partnerships.
  • Identifies ways to operate more efficiently, cut costs, and drive revenue.

Marketing

• Works with the Brand / Marketing Team to develop and provide content through various media channels regarding the Beverage Program.
• Works with the F&B, Sales, and Marketing Leadership Teams to concept, curate, plan, and execute specialty Beverage and Culinary events.
• Is current and comfortable with being on camera and in media interviews.

Operations & Admin

• Curates, manages, and maintains all beverage menus, including Restaurant cocktails, wine lists, and beer lists, as well as Event Bar menus and any additional outlets' beverage menus.
• Leads in developing, maintaining, and evolving the Beverage programming and Brand integrity in conjunction with the 21c F&B Operations Team, F&B + AF&B Directors within the Brand standards and guidelines.
• Work with F&B + AF&B Directors, DOSM, and Marketing Manager to identify ways to operate more efficiently, cut costs, and drive revenue.
• Selects and maintains Beverage glassware, tools, and equipment in conjunction with the F&B + AF&B Directors and within 21c Property Brand Standards.
• Consults and assists with Beverage-related options in hotel operations as needed.
• Responsible for the continuity and maintenance of all beverage items between Guest guest-facing menus, POS, and Beverage Management Tool
• Assumes and executes all the responsibilities of the restaurant manager position.
• Communication to all proper entities on all Beverage responsibilities in a timely, concise, and thorough manner.

General

• Reports to work on time and ready to work scheduled shifts.
• Maintains a positive, friendly attitude with teammates and guests.
• Maintains a clean, orderly appearance of self and all F&B operations areas.
• Assists/executes any tasks as assigned by the F&B Director and Assistant F&B Director.
• Advanced knowledge of spirits, wine, beer, and NA beverages.
• Competent with Windows-based computers and Microsoft Office and familiar with industry-standard software.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check.

Education/Formal Training:

• Some college education.

Experience:

• Two to four years in a high-volume, high-quality restaurant operation.
• Minimum one-year management/supervisory experience.

21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: