Benefits Supervisor | Philippines

Who we are

Peak support is a rapidly growing services provider offering a wide range of services such as customer support, sales operations and business process outsourcing to high-growth companies. Our headquarters is in Cambridge, Massachusetts with delivery teams across the Philippines, Colombia, Croatia, and India.

Our mission is to empower our team to innovate and deliver beyond expectations, and we're currently looking for a Benefits Supervisor to support this mission and grow with us!

In this role, you will:

• Work with the Compensation and Benefits manager to review and analyze the current salary structure and benefits packages available to employees.
• Assist with the development of new salary scales for various roles and departments.
• Assist with roll-out initiatives of new salary brackets to various departments and gain feedback on them.
• Manage the third party service providers (HMO representatives, consultants, etc.) to ensure timely and efficient delivery of services to employees.
• Assist employees and managers with understanding salary brackets and the benefits available.
• Roll out new benefits initiatives across the company.
• Gather data for reporting purposes along with employee feedback on salary and benefit changes.
• Supervise benefits administrators, holding regular performance reviews and addressing issues within the team.
• Liaise with providers to enroll the company and its employees into their benefits schemes.
• Provide education and training on various types of benefits to managers and other staff members.

We are looking for a Benefits Supervisor who has:

• A Bachelor’s Degree in Human Resources or a related field
• Minimum of 2 years previous experience within a benefits-focused role
• Minimum of 1 year of demonstrated leadership experience
• Experience managing company and government retirement benefits
• The ability to develop strong relationships with benefits providers
• Strong communication skills, both written and verbal
• Strong problem-solving skills, ability to decision make and think critically
• The ability to work as part of a team and achieve team goals and targets
• Proficiency in MS Excel, ATS and CRM systems
• Good interpersonal skills
• Good listening skills, with high levels of attention to detail
• The ability to multitask
• Amenable to night shift

What we offer

• Full-time, permanent employment opportunity
• 100% Remote work set-up
• Competitive compensation & benefits package
• Chance to be part of an awesome team!

Technical requirements:

• Internet speed upload & download: at least 10mbps
• Device requirements (laptop or desktop)
• CPU
• Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better
• Apple M1, Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better.
• 8GB RAM
• Windows 10 (64-bit) or better; or MacOS 12 (Monterey) or better
• Genuine Windows version
• With active virus protection

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Night shift

Experience:

• Benefits-focused role: 2 years (Preferred)

Work Location: Remote