Benefits Specialist

OVERVIEW

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.
We have an excellent opportunity for a Benefits Specialist in our National Center office in Dallas, TX.
If local in the Dallas area this position will work in a hybrid setting (in office 1 to 2 days a week). If this position is remote the individual will need to travel to Dallas as needed.
You will play a key role in supporting the planning, development, implementation, communication, and administration of the Benefit Programs for the American Heart Association. In addition, the Benefits Specialist will foster a team environment and a strong service culture that ensures delivery of timely, quality driven service to internal customers and meets service level agreements.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

QUALIFICATIONS

• Bachelor’s degree preferred.
• At least one year of benefits administration experience preferred, preferably in a self-insured environment (billing, vendor relations, online enrollment system support, system troubleshooting, employee escalated issues, employee communication support, etc.)
• At least one year providing customer service in a benefits environment. Payroll experience a plus.
• Understanding of current state and federal laws, regulations and statutes relating to benefits, including ERISA, FMLA, STD, LTD, PFL, HIPAA, COBRA, etc.
• Intermediate knowledge and experience using benefit modules of a HRIS system, Workday preferred.
• Intermediate Excel skills; All other Microsoft Office products - intermediate skills.
• Intermediate SharePoint skills preferred.
• Ability to maintain confidentiality.

AT AMERICAN HEART ASSOCIATION | AMERICAN STROKE ASSOCIATION, OUR MISSION IS TO BE A RELENTLESS FORCE FOR A WORLD OF LONGER, HEALTHIER LIVES, REGARDLESS OF RACE, ETHNICITY, GENDER, GENDER IDENTITY, RELIGION, AGE, LANGUAGE, SEXUAL ORIENTATION, NATIONAL ORIGIN AND PHYSICAL OR COGNITIVE ABILITIES. WE’RE COMMITTED TO ENSURING OUR WORKFORCE, WORKPLACE CULTURE AND MISSION HAVE A SHARED IMPACT ACROSS A DIVERSE SET OF BACKGROUNDS.

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EOE/Protected Veterans/Persons with Disabilities

• Benefit Administration: Provide support to all health and welfare programs, COBRA, flexible spending, stop loss, retirement plans, retiree benefit program, voluntary benefits, etc. Respond to escalated benefit issues from internal HR Shared Services; collaborate and provide direction on policy and process to Shared Services. Provide high-level support to Regional HR and benefits staff. Duties may include explaining and interpreting more complex aspects of benefit programs to employees and the Benefits Shared Services team.
• Responsible for vendor billing, including auditing invoices, entering into AP system, and tracking month over month spend.
• Provide back up support in the administration of Leave of Absence plans, including FMLA, Short-Term and Long-Term Disability, Paid Family Leave, ADAAA, as well as state and local leave plans.
• Vendor Liaison: Work closely with all benefit vendors, including handling escalated issues from Shared Services related to billing, eligibility, and claims issues.
• Systems: Workday HRIS benefits and timekeeping modules. Includes troubleshooting and resolving error reports and open events in Workday HRIS; following up with staff; monitoring and manually processing catch up deductions as needed by payroll deadlines.
• Analysis: Excel analysis and reporting, including census files, billing analysis, and processing and reconciliations with Finance.
• Regulatory/Compliance: Maintain current knowledge of benefit compliance requirements.
• Communications: Assist in developing and implementing employee communications and updating and maintaining SharePoint site; assist in planning, scheduling, and support presenting well-being webinars. Content contributor for HR weekly newsletter.
• Provide general administrative support and project support as needed.