BENEFITS OPERATIONS MANAGER

The Benefit Services Division (BSD) is seeking an experienced OPERATIONS MANAGER to oversee daily activities in the Human Resource Management System (HRIS) and is responsible for the definition and development of benefit HRIS related policies and procedures.

The ideal candidate will conduct communications with policy/decision makers on statewide HRIS issues; and creates related implementation instructions, training materials and communications, in conjunction with other agency staff, that inform employees, retirees and human resources staff about the correct use of the HRIS and related systems. Additionally, they manage relationships with external stakeholders and supervise subordinate staff with a priority on skill development and high employee engagement.

The candidate will be responsible to manage staff that assist with the accurate processing of benefits related information and they will ensure the accurate processing of all benefits related information in the HRIS system for the entire State, including universities, the Arizona Commerce Authority and the Power Authority. In addition, the candidate will create, maintain and distribute reports necessary to ensure the accuracy of the HRIS system.

The selected candidate also develops, tests and maintains external data-bases as necessary to track and catalog claims, wellness and other data relevant to the operation of the State benefits program.

• Supervising staff under direction to ensure the accuracy of the HRIS system, reports, file transfers and external databases. Ensures staff are regularly trained to progressively more responsible and difficult processes. Identifies internal and external training resources relevant to staffs' roles and career progression to ensure high levels of employee engagement and retention.
• Business owner for BSD in the HRIS system, and provides guidance on the functional and future business enhancements to enable human resource policy in the HRIS system, including subject expertise related to benefits and related systems, and assists in the evaluation and prioritization of system change requests.
• Creates instructions for question/responses to ensure quality in customer service to agencies with system related issues, which includes requirements definition, analysis, design, coding, HRIS system testing, documentation, and implementation, and works with the team to prepare/maintain documentation, training materials, presentations, and other communications.
• Oversees issues, maintains assigned databases, collaborates and responds to HRIS concerns, evaluates data elements, enhancements of data warehouse; defines, creates and maintains reports, and assists report users and staff in ad hoc report development/redesign.
• Ensures the accurate transfer of files from and into HRIS and AFIS; between vendor and the State; between other State agency partners, retirement systems and the Universities.
  

Knowledge of:

• Management, coaching/mentoring and training staff
• HRIS systems and related benefits modules at the subject matter expert level
• Methods and techniques of development of an HRIS system
• Research methodologies, spreadsheet techniques, quality assurance, documenting and advanced problem solving
• Database development, data analysis and report generation
• HRIS system and file transfer methodologies
• Accounting processes and procedures
• Federal and state health insurance regulations, business processes relevant to health, dental, life insurance and other benefits
• Laws, regulations, statutes and trends in the area of assignment; compliance with rules and regulations

Skills in:

• Supervisory, organizational management and subordinate development
• Analysis and interpretation of HRIS system related data
• Interpersonal relationships and customer service
• Effective oral and written communication
• Excellent organizational skills, with attention to detail and setting priorities
• Developing reports, extracting and analyzing data
• Various business-related software
• Project planning and management
• Collaborating with partners in different functional areas within and outside the division and agency

Ability to:

• Establishing and maintaining effective working relationships
• Handling inquiries in a professional, effective and efficient manner
• Identify problems, conduct root cause analysis and determine solutions
• Evaluating and improving processes
• Manage multiple projects
• Manage conflicts between stakeholders
• Communicate technical problems to non-technical staff
  

• Bachelor's degree or higher in a related field.
• Working knowledge of State of Arizona Benefits rules, policies, procedures.
  

• Experience working with Human Resources Information Systems (HRIS).
• Supervisory experience.
• Background and reference check, including fingerprint check
• Requires possession of and the ability to retain a current, valid state-issued driver's license appropriate to assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driving training (see Arizona Administrative Code R2-10-207.12).
  

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.
  

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov or 480-645-2290 for assistance.