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The Account Service Division (ASD) at BenefitMall partners with brokers to manage existing books of business. The ideal candidate will have extensive experience in Small Group benefits, preferably with a broker background. Skills required to be successful in this position are managing a high volume of business, strong multitasking and organizational skills, excellent communicator who collaborates well in a team environment, enjoys relationship-building, and the ability to adapt to change and adopt technology in a fast-growing organization. The compensation package includes monthly bonuses for performance and exceeds industry norms.
This is a fully remote position; however, to be considered candidates must be licensed and currently live in the greater New York/New Jersey area.
We are committed to providing a portfolio of competitive benefits for our growing organization and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(K), flexible spending, health savings accounts, short and long term disability, life insurance and other unique employer sponsored and voluntary programs.
At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.
- Drives increased sales and Company growth by developing positive business relationships with agents/brokers.
- Maintains an in-depth understanding of the Company’s products and processes and how agents/brokers interact with these products and processes.
- Maintains increasing knowledge of insurance industry markets, products, and legal environments to provide a value-added service to agents/brokers and their clients.
- Works in tandem with Account Coordinators to effectively manage agents/brokers and to encourage them to place their clients’ business with the Company by:
- Conducts regular follow-up and prospective calls to agents/brokers, both in office and on-site to maintain current accounts and market Company services.
- Assures that ASD is accurately and efficiently processing agent’s requests for quotations and proposals.
- Assures that ASD is providing information on carrier administrative procedures and product availability, and direction in selection of appropriate group products.
- Assures that ASD is pre-screening individuals and groups for medical conditions to determine suitable products and risk adjustment factors on premium rates.
- Assists agents/brokers in presenting Company products to clients by attending client/broker meetings and enrollment meetings.
- Resolves escalated issues by resolving conflicts, solving problems, and providing feedback to Company management.
- Actively participates in team meetings, providing input to contribute to the team’s overall success.
- Keeps abreast of current trends and regulatory issues surrounding benefit plan design and administration
- Occasional vehicular travel
- Occasional long, irregular hours and possible travel.
- Ability to work overtime during 4th quarter busy time.
- Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs.
- Bachelor’s degree preferred, along with a minimum of three (3) years’ experience in a related insurance/employee benefit medical sales role.
- In-depth knowledge of group insurance products preferably attained through working in an insurance marketing or selling role.
- Life/Health Agent’s License is required.
- Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in Internet Explorer.
- Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
- Read, comprehend, and interpret moderately complex documents including sales, underwriting, and Company guidelines.
- Develop and maintain good working relationships and provide positive customer service.
- Analyze and resolve problems to assist agents/brokers in presenting the best solution to prospective clients.
- Determine when situations need to be escalated to Company management.
- Work in and contribute to a positive team environment.
- Manage multiple responsibilities simultaneously.