Address
Form of workAbout BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, +More
- 75+ Branches Across North America
As a Bench Technician you will be responsible for trouble-shooting and repairing of high-end radio products down to the component level. These products will include portables, mobiles and repeaters.
Responsibilities:
- Follow written and/or verbal instructions and daily service schedules to do repairs.
- Follow tests procedures, schematics and other instructions and troubleshoots to the component level (analog and digital circuitry) with the use of instrumentation and test aids.
- Interfaces with Production, Quality Control and Engineering on recurring and/or workmanship problems, to make suggestions on component or design changes and for training on newly released products.
- Repairs and/or replaces the respective components.
- Interfaces with vendors on troubleshooting of other OEM radio products.
- Fills out repair report with a detailed failure analysis, and noting correct assembly/model numbers, physical damage, cosmetic defects, functional defects, components replaced.
- Fills out repair estimates when requested by customer or supervisor and submits requisition for parts needed to perform repairs.
- Notifies supervisor when not meeting scheduled target dates.
- Interfaces with Service Manager on the completion of service reports.
- Supports supervisor on the training of fellow technicians.
- Communicates with customers by phone on repair orders and product troubleshooting.
- Interfaces with Sales on loaner/demo products to be programmed for potential customers and/or returned from the field.
- Knowledge in Microsoft Office Suite & Tools.
- Travels to the field upon request.
- Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).
- Current experience with Two-Way radio products. AS degree in Engineering or equivalent certification plus 5+ years' experience desired.
- Extensive troubleshooting experience to the component level, including both analog and digital circuitry.
- Able to troubleshoot OEM radio products w/o schematics and OEM assemblies.
- Candidates must have experience meeting daily production goals in a fast paced environment.
- Previous employment with Motorola, Two-Way radio dealers, Public Safety repair shops and other manufacturers is a plus.
- Certifications on a variety of OEM radio equipment models needed.
- Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).
- Must be customer service oriented.
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You'll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
KEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
