Position Summary:
We seek a positive, service-oriented, energetic and self-motivated Bell Person to join our team. The Bell Person will work closely with the hotel’s guest service team.
Responsibilities include but are not limited to:
- Represent the hotel in a positive manner at all times.
Provide the highest quality of service to ensure a positive experience for all guests.
- Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
- Handle all guests' luggage with care.
- Assist guests with taxis and other transportation needs.
- Open vehicle and hotel doors and greet arriving and departing guests.
- Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel.
- Be aware of VIP and repeat guests; greet them by name whenever possible.
Communicate with the Front Desk to ensure quick and efficient guest check-ins.
- Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
- Deliver messages and/or packages to guests at their request in a timely manner.
- Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
- Answer guest inquiries and/or direct guests to appropriate department or manager.
- Maintain a neat and presentable lobby and hotel entrance at all times.
- Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
Job Requirements:
Requirements:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Requires good communication skills
- Wear the proper attire/uniform at all times and be well groomed.
- Know the local area, roadways, and services.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds.
- High school diploma or preferred.
- Excellent customer service skills
First Hospitality Group seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.
EQUAL OPPORTUNITY EMPLOYER
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person