Behavioral Health Technician - Success Center

Success TMS (a division of Greenbrook TMS NeuroHealth Centers) has a full-time position now available in our Lake Mary center offering the opportunity to provide breakthrough Behavioral Health care services including Transcranial Magnetic Stimulation (TMS) and esketamine therapy to patients with depression and other mental health disorders. We are seeking an individual who will be certified to administer and support patient treatment under the supervision of our medical directors, staff physicians, and management team.

This position will primarily work out of the St. Mary center but may require travel to other centers in the region as needed. While our normal business hours are M-F 8:30a - 5:30p, we need availability from 7am - 7:30pm (working 8 hour shifts) as our hours of operation are flexible and varying depending on our patients' needs (including occasional weekends too).

We offer a competitive pay range of $18-21/hour (based on education level and prior experience) PLUS a generous benefits package including 401(k) with company match, paid time off, and medical/dental/vision benefits.

Primary responsibilities are, but not limited to:

• Administering TMS or esketamine therapy, as applicable, in accordance with all provider-established clinical guidelines and protocols including but not limited to: preparing the TMS medical device, as applicable; reviewing all medication/treatment administration information with each patient (subject to provider preference); monitoring all aspects of TMS of esketamine treatment to ensure patient wellbeing and clinical accuracy; and taking patient vitals before esketamine treatment, 40 mins after administration, and prior to patient release.
• Providing and collecting Spravato® Informed Consent forms before induction of any esketamine treatments and submits REMS Monitoring forms following each esketamine treatment.
• Reviewing and administering psychiatric rating scales (i.e., PHQ-9, QIDS-SR16) to patients, as applicable, to benchmark treatment progress and ensure continuity of care.
• Identifying and resolving any issues related to patient discomfort during treatment using FDA pre-approved guidance from device manufacturer(s) or applicable medication protocols and in accordance with all clinical provider directives.
• Delivering exceptional patient care at all times by demonstrating empathy, developing trust, utilizing reflecting listening, and providing support to a vulnerable patient population.
• Recording all treatment session notes and documents in EHR, collaborating with other team members and/or providers as needed.
• Scheduling patient consultations and visits (both over the phone and in person), as well as conducting patient checkout procedures including collecting applicable co-payments and relaying discharge instructions.
• Maintaining understanding of general insurance and billing procedures to support related workflows and requests, as required.

Minimum Qualifications:

• Bachelor's Degree and at least one year of experience working in a patient care or mental health office setting or operating room setting.
• High School Diploma, Associate Degree, Medical Assistant or other clinical certification may be considered with additional years of appliable work experience.

Preferred Experience and Qualifications:

• Proficiency in Microsoft Office applications and EHR systems, preferably Athena and SalesForce.
• Knowledge of marketplace insurance payers and medical necessity guidelines highly recommended but not required.
• Clinical Interviewing
• Basic Life Support Certification - will be provided

Characteristics of our employees:

• Displays a "patient first" mentality
• Self-starter and self-manager
• Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
• Acts courteously with all patients, staff, and doctors
• Detail oriented
• Physically able to stand on feet for many hours at a time

Who we are:

Operating through 130 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation ("TMS") therapy and Spravato® (esketamine nasal spray), FDA-cleared, non-invasive therapies for the treatment of Major Depressive Disorder ("MDD") and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Spravato® is offered to treat adults with treatment-resistant depression and depressive symptoms in adults with MDD with suicidal thoughts or actions. Greenbrook has provided more than 1.3 million treatments to over 40,000 patients struggling with depression.

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

To learn more about our WHY, click here: https://youtu.be/yrr-wlFftT0

For patient testimonies on HOW we are transforming lives for the better, click here: https://www.greenbrooktms.com/patient-stories

Greenbrook TMS is a growing company seeking dedicated individuals who will be key employees as we expand - come join us!

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