Address
Form of workAssists Case Manager/Counselors and/or clinical staff in a County social services facility or office.
Works under close to general supervision according to set procedures, but determines how or when to complete tasks.
Minimum Education and Experience Requirements
*Three (3) years of experience working with individuals experiencing homelessness
*Two (2) years of direct customer service experience
*Five (5) years of direct customer service experience
*Homeless Management Information System end user
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides assistance and administrative support.
Answers and returns phone calls to clients, assists County and outside agencies.
Assists in preparing monthly reports, or other documentation.
Responds to inquiries and requests for information from within the County and from members of the public.
Enters all collected data into computer system and processes paperwork.
Performs general office duties such as filing and scanning.
Maintains case files; may maintain and update contract files and/or assist in data collection and completion of surveys, fact sheets and questionnaires; may participate in case staffing.
Prepares performance measures reports, on a weekly, monthly and quarterly basis.
Provides additional clerical support and reception coverage, as required.
Perform related work as assigned.
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
County Core Competencies- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
