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Form of workJob Description
FOUNDATION AUTOMOTIVE is seeking a talented BDC Agent to join our team at Jones Chevrolet (Humboldt). As a BDC Agent, you will be at the forefront of our dealership's customer engagement strategy. Your primary focus will be on creating meaningful connections with potential customers who reach out via various digital channels. You will play a crucial role in guiding them through the initial stages of their vehicle purchase journey, providing expert information and assistance.
Plus Commission!
Why Foundation Automotive?
- Personal Automotive Discounts at all of our participating dealership partners
- Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
- Employee Appreciation Events and a family-oriented and people first culture
- FSA & HSA Accounts Available
- Company sponsored lunches
- Travel Assistance and Insurance
Responsibilities:
- Respond promptly and professionally to customer inquiries received through online platforms, emails, phone calls and real time chat.
- Engage customers in a courteous and informative manner, showcasing your automotive knowledge and passion.
- Build rapport and trust with customers, gain understanding their preferences and recommend suitable vehicle options.
- Schedule appointments for potential customers to visit the store.
- Coordinate with our sales team to provide information and positive communications to our customers.
- Utilize CRM software and lead management tools to efficiently track customer interactions and follow-up activities.
- Stay up to date with the latest product offerings, pricing, and promotions to provide accurate information.
- Collaborate closely with our sales team to ensure a seamless transition from digital engagement to in-person showroom experiences.
Requirements:
- Previous experience in customer service, sales, or a related field is advantageous.
- Excellent communication skills, both written and verbal.
- Proficiency in using digital communication tools and CRM software.
- Enthusiasm for automobiles and a willingness to learn about our dealership's vehicle lineup.
- Strong organizational skills with an ability to manage multiple customer interactions.
- Positive attitude, team player mentality, and a commitment to delivering outstanding customer service.
- High school diploma or equivalent; further education in business, marketing, or related fields is a plus.
Who We Are: Foundation Automotive is a growing automotive group with thirty-three dealerships across the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.
Our brands share a common vision that allow us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation and Continuous Improvement.
Together, we are Foundation Automotive.
Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of People-first oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable to your success as well as delivering on a progressive open-door policy.
