Bay & Pool Concierge

About Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.
Key Responsibilities:

• Provide exceptional guest service as it relates to Evermore core values: Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations.
• Assist guests with the reservations and bookings of Evermore Bay Cabanas, experiences, services, and offer knowledgeable recommendations on the offerings of the resort and local area.
• Ability to learn and utilize resort software to assist guests with reservations, programming, communicating requests, and other needs in relation to the use of our resort application.
• Exhibit proper speaking and phone etiquette with the ability to communicate effectively, politely, graciously, and professionally with both guests and colleagues as it aligns to luxury service standards.
• Provide the highest level of service and cleanliness standards during the arrival, duration, and departure of cabana guests in the pool/bay area.
• Respond and anticipate guests needs for their cabanas and assist with any opportunities to surprise and delight them.
• Complete daily supply inventory of materials needed to execute a seamless guest experience.
• Daily set up and break down of beach furniture arrangements and cabana set-up.
• Monitor safety conditions of the bay and relay important safety information as it relates to activities, closures, and general cabana safety in a professional format.
• Ensuring accurate billing and compliance for all credit card payments.
• Perform inspection walk-throughs of pool deck and bay areas to ensure all items are in working and safe condition and reporting any issues to their respective departments immediately.
• Communicate effectively with other resort departments to ensure smooth operations and timely service delivery and problem resolution.
• All other tasks as assigned by leadership.

Education, Skills, and Experience:

• Must be 18 years or older.
• Previous experience in customer service, hotel/hospitality, or luxury operation is preferred.
• Strong interpersonal and communication skills.
• Strong attention to detail and an ability to multi-task in a fast-paced, ever-changing environment effectively.
• Strong organizational, prioritization, and time management skills.
• Lifeguard and or First Aid and CPR certification (or willingness to obtain).
• Flexibility to work weekdays, weekends, rotating schedule, all shifts, and holidays.
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with guests directly and on a microphone.
• Ability to handle guest requests in a calm, detailed, and empathetic manner, and exhibit ability to problem-solve creatively and effectively.
• Adhere to property and company policies and procedures.

Physical Requirements:

• Able to safely lift, pull and push up to 50 pounds.
• Excellent physical and temperature endurance to stand, walk, and remain active for extended periods of time, and participate in physical activities. Ability to move swiftly and efficiently around the facility.
• Ability to swim in deep water and potentially perform water rescues.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Tolerance for hot and humid Florida weather conditions, especially when working outdoors.
• Effective verbal and non-verbal communication skills to interact with guests and colleagues.

We are an innovative workplace; seeking great people like you!! Our Work Culture
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips "easy on purpose". We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!
EOE/M/F/D/V