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Form of workBarista: $16/HR + Average $6-12/HR in Tips! Position Overview: Baristas are the foundation and the brand of Mercurys. Baristas are friendly, personable, and have the ability to engage with customer by providing outstanding service.
Ability to work with cross functional teams, participate in team meetings, always eager to learn, and have the ability to multitask with efficiency and speed at all times. Essential Functions: Always provide Mercurys' exceptional customer service, resolve all customer complaints, and ensure the customer leaves satisfied Complies with all Mercurys' policies and procedures with integrity Attend all staff and company meetings Maintain a calm demeanor during periods of high volume and unusual events Ensure requested beverages are made to Mercurys' standard and delivered in the expected amount of time Knowledge of general business operations, drive sales, and reduce costs Report any equipment issues as soon as they occur to management Maintain location cleanliness and adhere to all food safety and sanitation standards Ability to effectively problem solve and escalate issues to management Can distinguish between appropriate and inappropriate behavior to inform management Willingness to perform any additional tasks as assigned by management Execute opening, closing, and shift change procedures, including cash/deposit handling Mercurys offers a competitive benefits package: Employee Rewards Program Flexible Schedule Training and Development Employee Recognition Industry Leading Tips Health and Wellness Program Instant Pay Medical Vision Dental Supplemental Insurance Knowledge of Financial Education (KOFE) Well Card Savings Program Mercurys Coffee Co. 5 Core Principles #1 Customer Service - We pride ourselves on having the best customer service in the industry!
We always greet customers within 10 seconds of arrival. We address them by using their first name (hint: you can see this on their Platinum account). We always make eye contact.
We always show them how important they are to us. #2 Quality- The coffee we serve is always 100% Organic Arabica Coffee and directly sourced with farmer partners. We are continually sourcing the highest quality coffee, ingredients, and products anywhere in the industry, and our customers have come to expect the best.
#3 Consistency- We are masters at following our recipes, processes, and procedures. We don't take shortcuts. We craft our beverages with integrity!
We constantly repeat orders back to our customers to ensure accuracy. We also have industry-leading technology that drastically improves the quality and consistency of our beverages and substantially reduces unnecessary repetition and strain on our teams. # 4 Cleanliness- Keeping a location clean must be a team effort.
From daily dusting to cleaning under and around surfaces and weekly deep cleanings. We owe it to our customers and co-workers to maintain the cleanest possible work environment. #5 Speed- We never compromise quality or speed, but speed is always essential to every transaction.
Our goal is to serve each customer within 1 minute. Memorizing recipes and learning customers' drinks will improve our ticket/transaction times. Multi-tasking has always been essential but more than ever with our new automated machines.
