Address
Form of work
SalaryInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
Do you love the smell of coffee in the morning? Do you have a passion for serving your guests and creating delicious drinks for them while overlooking the Gulf of Mexico? Then we should speak... Here at the Tides Hotel, guest satisfaction is our number one priority. We are seeking individuals to help us execute an upscale coffee shop experience in our boutique Gulf Front Hotel. If you think you would help us serve our guests, then I would love to hear from you.
Responsibilities
- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Engage and create a positive experience for guests.
- Greet guests and present menus.
- Seeing to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and make suggestions based on their preferences.
- Take and serve food and drinks orders, up-selling when appropriate.
- Maintain knowledge of the menu and all specials.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Prepare checks that itemize and total meal costs and sales taxes.
- Deliver checks at the end of their meals and collect and handle payments.
- Cooperate and communicate with all serving and kitchen staff.
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
- Maintain a friendly attitude, attending all guests in an efficient and prompt manner.
- Collect used dishes and utensils from tables and return them to the dishwashing area.
- Project a professional manner with an emphasis on hospitality and guest service.
- Maintain a clean, healthy, and safe working area along with awareness of all sanitary practices.
- Support other staff to ensure guest satisfaction.
- Adhering to safety and quality regulations.
- Handle guest complaints and solve problem to the degree possible.
- Perform any other duties as assigned by management.
Qualifications
- Must have a high school diploma or equivalent.
- Minimum 1 year of barista and customer service experience required, hospitality industry preferred.
- Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
- Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
- Knowledge of reservation and POS systems.
- Ability to work with computers and good knowledge of operating software preferred.
- Must be able to multi-task and be detail oriented.
- Must be a team player.
Job Types: Full-time, Part-time, Temporary
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Restaurant type:
- Café
- Coffee shop
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
