- Read BEO and know how to complete a set-up.
- Set tables in assigned area correctly and uniformly.
- Keep station neat and clean while servicing guest per established policies and procedures.
- Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
- Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
- Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
- Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
- Complete assigned sidework.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
- Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
- Travel requirements - local travel for outside catering functions only.
Experience
Knowledge/Skills
- Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
- Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
- Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
- Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
- Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
- Mobility: Maneuver in narrow areas and between seated guests.
- Continuous standing required to service guest functions; 100% of the time scheduled.
- Climbing approximately 12 steps 20% of 8 hours.
- No driving required.
- Must have moderate comprehension and literacy to read use records and all special requests.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.