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SalaryPosition Summary:
The Banquet Captain works with the Banquet management staff and is responsible for supervising the banquet staff to ensure banquet guests are offered an enjoyable, expertly served meal reflecting the high customer service standards of the Resort. They supervise the banquet room set-up and ensure all product and service standards are met. A Banquet Captain must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.
Job Duties:
- Review the banquet schedule and ensure posting of updated function sheets in the banquet kitchen.
- Prepare and post daily room assignments for banquet staff including specific times for set-up and service.
- Oversee the set-up of all aspects of a function, including the physical layout of the room.
- Monitor the appearance and performance of the banquet staff. Provide feedback and take corrective action if necessary.
- Ensure meals are prepared and served in accordance with established service standards.
- Ensure all standard food handling, sanitation and health department guidelines are adhered to by banquet staff.
- Properly close all banquet checks and complete the Captain’s log book at the completion of the function.
- Oversee proper clean up, handling and storage of all banquet materials and equipment.
- Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.
- Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
- Follow all procedures when responding to any hotel emergency or safety situation.
Minimum Qualifications / Other Expectations:
- Possess current health department certifications required to work in a restaurant.
- Minimum two (2) years experience working as a Banquet Captain/Supervisor, preferably in a high volume banquet or hotel/resort environment.
- Experience developing and conducting employee training.
- Experience developing and implementing employee motivational programs, performance evaluations and discipline.
- Strong attention to detail and the ability to handle multiple tasks.
- Excellent communication skills.
- Ability to work with management staff and other employees in a professional manner.
Compensation:
Base Pay Start Rate: $16.00
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.
Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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