Bankruptcy & Prosecution Specialist/Unemployment Benefit Overpayment Collector

Salary: $20.15 - $33.71 Hourly
Location : Salt Lake County, UT
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 40036
Agency: 600 Department of Workforce Services
Unit: 1140 Contributions
Opening Date: 01/19/2024
Closing Date: 1/31/2024 11:59 PM Mountain
FLSA: Non-Exempt
Recruiter: Michelle Campbell ~ dmcampb@utah.gov
# of Openings: 3
Location: 140 East 300 South, Salt Lake City, UT 84111
Career Mobility: This position may be filled as a career mobility.
Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period.
Schedule Code Description: The probationary period for this position is 12 months. Current State employees who have already passed a probationary period will not be required to complete another one.
Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.
Job Description
The Unemployment Insurance (UI) Contributions Unit at the Department of Workforce Services is seeking a skilled and motivated individual to fill the Bankruptcy &Prosecution Specialist/Unemployment Benefit Overpayment Collector position.
Principal Duties
This position performs the following tasks:

• Working with claimants and employers regarding bankruptcy.
• Working with employers, claimants, and attorneys preparing legal notices and correspondences.
• Meeting with creditors and representing DWS in hearings.
• Working with the DWS attorneys to determine appropriate action in response to all incoming information.
• Collecting overpayments.
• Making out-bound collection phone calls and taking credit call payments from claimants calling in answering in-bound collection phone calls.
• Making payment arrangements of over-payments.
• Pursuing legal action to collect debt.
• Answering questions and providing information to callers.
• Researching cases and entering data in the collection computer system.
• Explaining and applying agency policy and procedures, business practices, federal or state laws and regulations.

The Ideal Candidate
The ideal candidate for this position is someone who has:

• Knowledge of both Employer Collections and Benefit Overpayment collections policies and procedures.
• Knowledge of CATS-both employer collections and Benefit Overpayment screens.
• Knowledge of CUBS screens.
• Availability to go to court when necessary and comfortable working with the legal department, creditors, and attorneys.
• General knowledge of bankruptcy, legal procedures and understanding of charge offs.
• Successful collections experience.
• A positive history of communicating professionally with internal and external customers.
• Experience collecting taxes, overpayments, and delinquent data.
• Experience entering data.
• A self-starter and a finisher mindset.
• Excellent organization skills.
• Effective interpersonal and communication skills with the ability to maintain a professional demeanor during challenging customer interactions.
• Experience in collection law, rules, regulations, and methods.
• Understanding of UI benefits (especially eligibility and overpayment creation).

Preferences

• Preference may be given to applicants that speak Spanish fluently.

This position is currently a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
Supplemental Information

• DHRM rules regarding promotions and transfers apply to current state of Utah employees.

Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click
FMLA General Notice:
(right click + open link in new tab)
(clic derecho + abrir en una pestaña nueva?)
01
Please indicate how you heard about this specific job posting.

• State of Utah job site (www.governmentjobs.com/careers/utah)
• Referred by a Friend or Family
• Indeed
• Other External Job Board or Site
• LinkedIn
• Social Media (Facebook, Twitter, etc.)
• DWS job website (www.jobs.utah.gov)
• Advertisement (Digital Ad, Billboard, Print, etc.)
• Professional Network (Association, Membership, Work Colleague)
• University Network (Handshake, School Job Board, Career Center, etc.)
• Contacted by a Recruiter
• Career or Job Fair
• Internship
• Interviewed for different position
• Internal communications (Agency/Division, etc.)
• Jobwise
• Other (not listed above)

02
Please review our Equal Opportunity Law Notice before applying to this job. https://jobs.utah.gov/department/contact/eo.html

• I acknowledge that I have read the Equal Opportunity Law Notice.

03
This position will require a criminal background check and access to confidential BCI information.

• I acknowledge that I have read and understand the statement above.

04
The interview selection process is based on your answers to the application questions. Your answers to the questions on this application must be supported by your resume and work history otherwise you may not receive credit. Failure to answer the application questions completely and appropriately may result in disqualification. Please do not copy/paste a passage from your resume to answer the questions. "See resume" or "see work history" are not acceptable answers to any question. Please acknowledge you have read and understand this information.

• Yes

05
Are you a current employee at the Department of Workforce Services?

• Yes
• No

06
If you are a current DWS employee please list your EIN
07
How many years of experience do you have working in a call center environment?

• No experience
• Less than 1 year
• 1 - 2 years
• 3 - 4 years
• 5 or more years

08
Please describe your experience working in a call center environment. Include employers, dates of employment, job title, and duties performed.
09
How many years of experience do you have working in collections?

• No experience
• Less than 1 year
• 1 - 2 years
• 3 - 4 years
• 5 or more years

10
Please describe your experience working in collections. Include employers, dates of employment, job title, and duties performed.
11
In this position, you will at times receive difficult phone calls. Please rate your ability to handle these types of situations.

• Poor - Upset customers make me uncomfortable and I would have difficulty working in this environment.
• Fair - I have very little experience working with upset customers.
• Good - I have good customer service skills and will be able to work with upset customers but may need support and guidance in very difficult situations.
• Very good - I am comfortable in most cases and can help upset customers work through the situation at hand.
• Excellent - I am able to deal with upset customers independently, with comfort, sensitivity and can deescalate an emotional situation.

12
Please justify your rating for working with upset customers.
13
How many years of experience do you have working in Bankruptcy?

• No experience
• Less than 1 year
• 1 - 2 years
• 3 - 4 years
• 5 or more years

14
Please rate your experience and knowledge of bankruptcy, legal procedures and charge offs.

• None - I have no work experience in these areas.
• Beginner - I have limited work experience in these areas and would need training and support to be effective.
• Intermediate - I have some work experience in these areas and would be effective with limited training and support.
• Advanced - I have extensive work experience in these areas and would bring immediate value to the position.

15
Describe your experience working in Bankruptcy. Include employers and date of employment where you gained this experience.
16
Which of the following screens/systems do you have experience working with? Select all that apply.

• CATS-employer collections
• CATS-benefit over-payment
• CUBS
• I have no experience working with the listed systems.

17
Telework is permitted at the discretion of the Department. New employees will be required to report to the Olene Walker building (downtown Salt Lake City) for at least four (4) weeks of training. Once telework privileges begin, the employees may be required to work in the office and attend meetings/trainings when necessary. Employees also have the option to work full-time from the Olene Walker building if preferred. Are you able to meet these requirement?

• Yes
• No

18
Do you speak Spanish fluently?

• Yes
• No

19
In accordance with Utah Code 63A-17-301(2)(b)(ii), Veterans of the U.S. armed forces may choose to be considered for this position through an Alternative selection process called the Veterans Employment Opportunity Program (VEOP). The VEOP entails an on-the-job examination period in lieu of normal competitive hiring procedures. Information on this process may be found on the Veterans tab of the Utah State Job Seeker website (https://statejobs.utah.gov). You are required to attach a copy of your DD-214 to be considered in this program. If you fail to attach a copy of your DD-214, you will not receive consideration under this program or be eligible to receive Veteran's Preference Points. *Only available for Veterans who are not current employees with a Utah State agency. Please make a selection below:

• I am a veteran of the U.S. Armed Forces and want to be considered through the Veterans Employment Opportunities Program
• I am not a veteran OR choose not to be considered through the Veterans Employment Opportunities Program

Required Question