Banking Compliance Advisor I

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

About This Job

As a Compliance Advisor I, you will monitor complaints resolved by business line partners to ensure they were resolved in accordance with applicable regulations and company policy. This role creates and analyzes complaint reports for trends, and leads weekly complaints review meetings with a cross-functional team. You will review written responses to complaints received through federal agencies like the Consumer Financial Protection Bureau and the Federal Reserve. Additionally, you will assist in responding to requests received as part of regulatory examinations. As part of your role, you will work closely with the Consumer Advocacy Program (CAP), Compliance Advisors, and our legal department. This role works under the direct supervision of the Chief Compliance Officer – Banking.

Essential Functions

• Monitor complaints resolution to ensure complaints are resolved within appropriate regulatory compliance and legal guidelines

• Maintain and develop relationships with key management and stakeholders to enhance customer experience, productivity, and service performance

• Lead a weekly cross-functional team meeting with the purpose of reviewing escalated complaints. This includes assigning escalated complaints to cross-functional team members for review each week.

• Drive consistent reporting - both bank-wide and within individual business lines - through consistent complaints quality control processes

• Generate monthly, weekly complaint reports

• Review complaint reports and individual complaints for trends, including root cause

• Learn state and federal banking laws and regulations; assess the impact of such rules on bank processes in relation to complaints resolution

• Participate in business unit analysis of complaints

• Draft and publish memos to business unit personnel that communicate required actions to resolve the root cause of a complaint or complaint trend

• Develop and maintain bank-wide complaint management training and procedures

• Assist with regulatory exams, as needed

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Basic knowledge of the Banking Compliance field

• Critical analysis skills sufficient to analyze and communicate the root cause of complaints

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience required

• 2+ years of well-rounded and progressive retail banking experience and/or regulatory compliance experience required

• Experience with data analysis and Power BI preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Banking Compliance Advisor I job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $29.30 to $34.60 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

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