Bank Teller Supervisor

As a Bank Teller Supervisor for Servbank, you will be responsible for overseeing and coordinating the activities of the Bank Teller team to ensure efficient and effective operations within the bank. You will provide guidance, support, and training to Bank Tellers, monitor their performance, and ensure adherence to banking policies and procedures. Additionally, you will be responsible for managing customer inquiries, resolving escalated issues, and contributing to the overall success of Servbank.

About Servbank

Allied First Bank, sb dba Servbank, founded in 1994 in Illinois. As one of the nation’s Top 10 subservicing providers, we are putting the “service” back into subservicing by offering the winning combination of People + Technology. Our people are dedicated professionals with industry experience, who are committed to providing superior customer service and personalized support for our clients. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services, who is dedicated to our partners’ success. Grow happiness with us and drive your business forward.

Servbank is a different kind of company, and we do business a different way. Because home is where the heart is, every action we take is heartfelt.

We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

Key Responsibilities:

Supervision and Leadership:

· Directly supervise, train, and mentor a team of Bank Tellers.

· Provide guidance and coaching to help team members meet performance expectations and achieve individual and team goals.

Operational Oversight:

· Ensure that daily cash handling and transaction processing are accurate and comply with established policies and procedures.

· Monitor and maintain teller stations, equipment, and supplies to ensure operational efficiency.

Customer Service:

· Assist in addressing customer inquiries and concerns, particularly escalated or complex issues.

· Foster a customer-centric culture within the team to enhance the overall customer experience.

Cash Handling and Balancing:

· Manage and balance cash drawer and coin vault within specified limits, ensuring accuracy and adherence to security procedures.

· Prepare daily settlements and reconcile transactions to maintain financial accuracy.

Cross-selling:

· Identify opportunities to cross-sell bank products and services, such as loans, credit cards, and investment opportunities, based on customer needs and preferences.

Compliance and Regulatory Adherence:

· Ensure compliance with all banking laws, regulations, and internal policies to maintain a secure and compliant banking environment.

· Conduct periodic reviews and audits to verify compliance with established procedures.

Financial Transactions:

· Conduct accurate and secure financial transactions, including deposits, withdrawals, transfers, and loan payments.

· Verify customer identification and authenticate transactions according to established procedures.

· Count and verify cash and checks, ensuring accuracy in handling and recording transactions.

Reporting and Documentation:

· Prepare and analyze reports related to teller activities, transaction trends, and performance metrics.

· Maintain accurate records of teller transactions, balancing, and other relevant information.

Training and Development:

· Coordinate and conduct training sessions for Bank Tellers to enhance their knowledge, skills, and abilities.

· Provide ongoing feedback and coaching to foster professional growth and development within the team.

Team Collaboration:

· Collaborate with other departments and teams within the bank to streamline processes, improve communication, and enhance overall organizational effectiveness.

· Work closely with the branch manager to achieve branch goals and objectives.

· Perform other duties as assigned

Qualifications:

· Bachelor's degree in business, finance, or a related field is preferred.

· Previous experience in banking, with at least 2-3 years in a supervisory or lead role.

· Strong knowledge of banking operations, procedures, and compliance requirements.

· Excellent communication, leadership, and interpersonal skills.

· Proficient in using banking software and related technology.

· Ability to manage multiple tasks and priorities in a fast-paced environment.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.