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SalaryThe Sr. Customer Service Representative conducts customer and bank transactions with accuracy, speed, efficiency and professionalism to meet the high-quality service delivery standards of the bank. The incumbent consistently follows all security and safety measures and acts in accordance with the Bank policies and procedures in order to ensure that all clients are provided with an exceptional client service experience, processing all paperwork associated with transactions including properly filing or discarding of all sensitive information. The Sr. Customer Service Representative helps uncover more complex client product and service needs referring clients and prospects to more senior team members as appropriate. May open consumer and non-personal new accounts with accuracy and, efficiency and professionalism meeting the bank’s high-quality service delivery standards. May serve as a first point of contact for an assigned portfolio of accounts generating when appropriate referrals to various resources within the bank.
RESPONSIBILITIES
- Process deposits, withdrawals, check cashing, and other Bank Transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective.
- Balance and maintain cash drawer in accordance with branch performance standards.
- Proactively respond to incoming calls and serves as a customer advocate in researching and resolving errors and answering questions.
- Develop and maintain knowledge of and adhere to all regulatory, compliance, banking policies and procedures applicable to this position.
- Responsible for reviewing and verifying daily reports assigned by Branch Management
- Open consumer and non-personal accounts in accordance with established bank policies and procedures. Has strong knowledge of the various bank deposit products and services.
- Performs basic account maintenance in accordance with establish bank policies and procedures within assigned limits.
- Other related duties as assigned.
QUALIFICATIONS
- Customer service and/or cash handling preferred.
- Retail banking experience preferred.
A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $17.29 to $25.94. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
