Bank Branch Supervisor (Bilingual English/Mandarin Preferred)

Universal Bank currently has 2 Branch Supervisor positions open for our Arcadia and Rosemead branches. The Branch Operations Supervisor oversees the day-to-day functions of branch operations. Including the management of staff and work schedules, new employee training, cross selling, identify opportunities to grow business line of services, cash handling, ensure new account opening procedures are performed according to procedure and provide excellent customer service.

Responsibilities:

• Manage the daily operations of the branch.
• Manage staff and work schedules.
• Assist in the sales efforts of the branch, including the conduct, work habits and professionalism conducive to an effective sales effort.
• Establish and maintain relationships with current and potential customers in anticipation of increasing deposits and fee income from the sale of financial products.
• Assumes responsibility for accuracy, consistency, and completion of work within acceptable time frames and audit efficiency.
• Adheres to all BSA/AML (Bank Secrecy Act/Anti-Money Laundering) policies and procedures, including but not limited to the processing of CTR’s (Currency Transaction Reports), SARs (Suspicious Activity Reports) and MILs (Monetary Instrument Logs).
• Updates, implements and maintains bank policies and procedures to ensure department compliance with applicable compliance regulations.
• Maintain current knowledge of applicable Federal regulations, including Bank Secrecy and Know Your Customer principles.
• Adhere to compliance and Bank policies and procedures in accordance with Universal Bank or regulatory standards.
• Performs other duties or assignments as requested by the Branch Operations Manager.
• Bilingual, English and Chinese preferred.

QUALIFICATIONS (Education, Knowledge, Skills, and Abilities):

• At least 2 years' experience working for a financial institution or bank operations.
• At least 1 year of supervisory experience.
• Excellent written and verbal communication skills.
• Outstanding customer service/public relations skills.
• Maintains a professional image and appearance.
• Bilingual preferred, English and Chinese.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Experience:

• Bank Branch Supervisor: 1 year (Required)
• Bank Operations: 2 years (Required)

Language:

• Chinese (Required)

Ability to Relocate:

• Rosemead, CA: Relocate before starting work (Required)

Work Location: In person