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Form of workJob Description
Position Summary:
Embrace the Customer 1st strategy and encourage associates to deliver excellent service by creating an outstanding customer experience. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established, control all established quality assurance standards, and monitor all functions, duties, and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
- Promote trust and respect among associates, with a positive attitude.
- Communicate company, department, and job-specific information to associates.
- Establish department performance goals and empower associates to meet or exceed targets through teamwork.
- Develop adequate scheduling to manage customer volume.
- Train and develop associates on the performance of their jobs and participate in the performance appraisal process.
- Adhere to all local, state, and federal laws, company guidelines, food safety regulations, and guidelines.
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding specials and products sold within the department/store.
- Prepare deli/bakery items per customer requests and slice deli meats and cheeses to customers' requests using proper equipment according to company guidelines: fryer, rotisserie, heat lamps, and ovens.
- Offer product samples to help customers discover new items or products they inquire about.
- Provide customers with the fresh products they order and the correct portion size (or as close as possible to the amount ordered) to prevent shrinking.
- Inform and educate department associates on promotions, create and implement department period promotional plans in partnership with store management, and stay current with present, future, seasonal, and special ads.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Assist store management in preparing the store/department budget, expense control, and profit/loss reviews, and take appropriate action on all financial reports.
- Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
- Plan and organized inventory process maintained awareness of inventory/stocking conditions, noted any discrepancies, trained department associates on inventory/stocking, and Computer Assisted Ordering.
- Prepare foods according to food temperature logs, follow cooking instructions, and ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, and notifying store management of any items in need of repair and of customer or employee accidents.
- Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
- Must be at least 18.
- Effective communication skills.
- Knowledge of basic math.
- Ability to handle stressful situations.
- Current food handlers permit once employed.
Desired Previous Job Experience:
- High school education or equivalent.
- Management experience.
- Retail/Deli/Bakery experience.
- Second language (speaking, reading, and/or writing).
