Address
Form of work
SalaryJOB TITLE: Bakery Clerk DEPARTMENT: Bakery
PURPOSE:
Provides prompt, efficient, and friendly customer service. Retrieves, prepares, and packages bakery goods to
put out on display. Handles food in a safe manner and ensures the sales floor and processing areas are clean,
sanitary, fresh, and full.
WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Bakery Manager, Bakery Crew Chief
PRIMARY JOB FUNCTIONS:
- Provides prompt, efficient, and friendly customer service by exhibiting caring concern and patience in all
customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s
designated department or elsewhere in the store.
- Genuinely thanks each customer and invites them back.
- Assists customers by: (examples include)
o escorting them to the products they’re looking for
o securing products that are out of reach
o loading or unloading heavy items
o making note of and passing along customer suggestions or requests
o performing other tasks in every way possible to enhance the shopping experience.
- Answers the department telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Maintains sales floor which includes stocking racks and tables, pulling stale product, cleaning up
miscellaneous spills and loose debris.
- Prepares, processes, packages, and labels all Bakery products.
- Inspects all Bakery products for quality and freshness, rotates products on display for sale and in reserve
areas and removes products with expired shelf life.
- Assists customers with special orders via telephone, online orders, or in person.
- Pulls product from freezer and other reserve areas to fill sales floor.
- Cleans all bakery utensils, equipment, merchandising tables and cases, food preparation surfaces, floors,
doors, walls and storage areas according to sanitation schedule and standards.
- Removes trash in a timely manner.
- Disassembles and flattens packing boxes and loads disassembled boxes into the baler.
- Prepares and completes all daily record keeping and documentation required by the Company, Store
Director or Bakery Manager.
- Decorates product to achieve customer satisfaction by using all company approved methods which may
include edible image printer.
- Ensures proper merchandising of product by understanding schematics, merchandising of advertised
items, proper signage procedures, and meeting customer demands.
- Keeps the department and storage area organized according to “5S” standards.
- Monitors temperature of all display and storage units for proper product holding.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store
guidelines.
- Reports to work when scheduled and on time.
- Checks invoices against delivered products and supplies; places them in designated product storage areas
according to “5S” standards.
Updated 6/2011
- Responsible for proper inventory control through pricing, dating, labeling, and stocking.
- Ensures that all food is handled in accordance with local health department regulations.
- Protects associates and customers by removing potential hazards from the sales floor in a timely manner.
SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)
- Updates price changes as needed on shelves and displays.
- Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
- Changes labels and reloads supplies in department.
- Performs other job related duties and special projects as required.
SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)
- Has the ability to do simple addition, subtraction, copying figures, counting and recording.
- Must have the ability to solve practical problems and deal with multiple variables as they are presented.
- Possesses the ability to understand and follow written, verbal or demonstrated instructions; write
identifying information; request supplies orally or in writing.
- Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with
color vision, depth perception and field of vision.
- Must have the ability to handle refrigerated and frozen levels of temperature when retrieving product
from cooler or freezer
- Must be able to work shifts varying in length and time, including early mornings, nights, weekends and
holidays.
WORKING CONDITIONS:
The duties for this position are normally conducted in a store environment. Exposure to approximately 28
degrees Fahrenheit while handling products in cooler, -20 degrees Fahrenheit while handling products in the
freezer, and 400 degrees Fahrenheit while placing products in or removing from the ovens. There is significant
responsibility to maintain customer service levels and handle multiple priorities. Has exposure to cleaning
chemicals/solvents.
EQUIPMENT USED TO PERFORM JOB:
Box cutter, pallet jack, stock cart, icing piping bags, various cake decorating tools, knives, label maker, edible
image machine, oven mitts, industrial mixer, strawberry slicer, pan washer, plastic or latex gloves, bread slicer,
SPA gun, stocking rack, trash and cardboard compactor, telephone/intercom.
CONTACTS:
Has daily contact with co workers, suppliers/vendors and customers.
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification;
they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.
Disclaimer
Bakery Clerk
Activity
Not at all
0 Hrs
0%
Seldom
0-1 Hrs
<1%
Occasionally
1-2.5 Hrs
1-33%
Frequently
2.5-6 Hrs
34-66%
Continuously
> 6 Hrs
67-100%
Standing ✓
Sitting ✓
Walking ✓
Climbing ✓
Low Level Work ✓
Twisting of torso ✓
Reach above Shoulder Level ✓
Reach below Shoulder Level ✓
Bend/Stoop & Reach ✓
Simple/Light Grasping:
Preferred Hand ✓
Both Hands ✓
Firm/Strong Grasping:
Preferred Hand ✓
Both Hands
Simple/Light Pinching:
Preferred Hand
Both Hands ✓
Firm/Strong Pinching:
Preferred Hand
Both Hands ✓
Items / Material
Force Pounds
Not at all
0 Hrs
0%
Seldom
0-1 Hrs
<1%
Occasionally
1-2.5 Hrs
1-33%
Frequently
2.5-6 Hrs
34-66%
Continuously
> 6 Hrs
67-100%
Pallet Jack
<20 LBS ✓
20-50 LBS ✓
>50 LBS ✓
Stock Cart/ U-Boat
<20 LBS ✓
20-50 LBS ✓
>50 LBS ✓
Other (list force)
freight elevator door: 30 LBS ✓
hand pressing cookie dough 35 LBS ✓
Height Lifted Distance Carried
<10 LBS ✓ 6 - 72" 1 - 5 ft
10 LBS - 20 LBS ✓ 6 - 72" 1 - 5 ft
20 LBS - 30 LBS ✓ 6 - 40" 1 - 5 ft
30 LBS - 40 LBS ✓ 6 - 40" 1 - 5 ft
40 LBS - 50 LBS ✓ 6 - 40" 1 - 5 ft
> 50 LBS ✓
Comments
*All weights and frequencies may vary by season; heights and distances may also vary slightly between stores
Updated 2/2020
Item Weight
Not at all
0 Hrs
0%
Seldom
0-1 Hrs
<1%
Occasionally
1-2.5 Hrs
1-33%
Frequently
2.5-6 Hrs
34-66%
Continuously
> 6 Hrs
67-100%
Lift / Carry Requirements*
Comments
5 - 100 ft
5 - 100 ft
Stock cart, up to 100 yds
U-boat, up to 100 yds
kosher store only
Hands to 72", downward pull 1 or 2 hands; never for
stores that do not have freight elevators
Pushing / Pulling Requirements*
using a box cutter
cutting/handling product (cakes, fruit)
using a box cutter, cutting products; frequent for cake
decorator using icing bags and fudge.
decorating ingredients, twist ties
sealing/clasping containers
Physical Action Requirements*
Comments
concrete/tile floor; frequent for cake decorator
concrete/tile floor
step stool (1 - 3 steps), stairs
up to 72"
reaching into cases, preparing product
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 12 – 32 per week
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Compensation package:
- Hourly pay
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Night shift
- Overnight shift
Work Location: In person
