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SalaryOverview:
The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.
Responsibilities: JOB SUMMARY
As a Baggage Handler, you will assist guests by unloading luggage from buses, vans, and other transportation and properly routing luggage for storage or delivery. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs. All duties are performed in accordance to company policies and procedures.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Work the baggage compound by retrieving bags from the belt systems, placing them into the proper grids based on luggage tag numbers until they are requested.
- Bring luggage in or out for Hotel groups.
- Maintain a clean work area for guests and staff.
- Provide excellent customer service consistent with the company’s core service standards and brand attributes.
- Perform other job-related duties as requested.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
- High School Diploma or equivalent.
- Six (6) months of guest service experience.
PREFERRED EXPERIENCE:
- Previous experience working in a similar resort setting.
- Previous experience working varied shifts, to include weekends and holidays.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- Union Referral
- Proof of eligibility to work in the United States
KNOWLEDGE, SKILLS, AND ABILITIES:
- Demonstrate a positive attitude and outgoing personality.
- Able to effectively communicate in English, in both written and verbal forms.
- Effective listening abilities with strong judgment skills.
- Maintain a professional, neat and well-groomed appearance adhering to company standards
- Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately.
- Ability to work varied shifts, to include weekends and holidays.
- This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.
