Baggage Control Room Scheduling Operator

Munich Airport NJ LLC is an US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management of the recently opened New Terminal A at Newark Liberty International Airport (EWR)! We are looking for a;
Baggage Control Room Scheduling Operator
to join our team as soon as possible. This shift-based position is the second operator in the baggage handling Control Room covering the operational aspects of the baggage handling system such as resource allocation and communication of baggage and flight data. The Scheduling Operator is also the shift lead in charge of overall baggage operations. Based in the same BHS control as the BHS System Operator this job deals with the operational and data part of the baggage services. The position requires to allocate flights to the existing make-up resources. The operator produces an allocation schedule 24 hours in advance and carries out changes to the schedule if required due to flight delays or other occurrences dictated by the flight schedule. The operator then communicates these changes to the concerned parties such as the airline, the ground handler and the ITOCC. This position requires constant communication with the baggage services stakeholders and is the BHS contact to the outside world. The telephone extension at the Scheduling Operators work place in the Control Room is the one-stop-shop BHS contact for all other organizations and departments.
Your Future Responsibilities

• Manning the BHS Control Room on shift basis
• Scheduling and allocation of make-up carousels to flights
• Sets opening and closing times of flights make-up as per airline requirements
• Reacts to changes from the actual flight table (e.g. delay or early departure and arrival or flights) by updating the make-up allocation
• Carries out ad hoc assignments whenever requested by the handling companies, carriers or state security and safety authorities or as necessary due to the flight schedule (e.g. delays of flights)
• Monitors continuously the flight situation
• Receives calls from BHS stakeholders and provides information on baggage data and the whereabouts and status of bags
• Liaises with the baggage handling companies and the carriers on a regular basis
• Liaises with the TOC operators allocating check-in counters
• Liaises with the TOC operators allocating reclaim baggage carousels
• Supervises and coordinates with the outsourced service supplier's team for oversized baggage handling
• Logs and controls distribution of trunk radios and handheld scanners to staff
• Logs access to BHS server room
• Services irregular baggage carousel
• Monitors the dynamic signage in the baggage halls (BIDS)
• Monitors the reception of Baggage Source Messages.
• Ensures undisrupted baggage flows
• Adjusts operation and allocation of resources to the maintenance plan
• Communicates occurrences of operational impact to Duty Manager and stakeholders
• Constant coordination with the SCADA Operator
• Retrieves statistics such as bag counts and screening data from the systems and reports them to the BHS Analyst in the required format
• Maintains a log of events in the BHS Control Room logbook (manually and electronically)
• Ensures compliance with agreed standard operating procedures (SOPs)
• Shall never leave the position unattended. Comfort pauses such as meal or toilet breaks will be covered by the SCADA Operator
• During shift the team leader and in-charge of baggage services and operations of the BHS.

Your Education & Training

• Bachelor's Degree in an aviation-related or any of the BHS disciplines preferred
• Experience in operating automated systems
• Experience in leading baggage operations

Your Skills & Experience

• Able to make decisions by taking into consideration EWR Terminal One's standard operating procedures, safety regulations, and service agreements.
• Able to understand complex sequences of operation and launch the process to be executed when necessary.
• Analytical thinking
• Excellent knowledge in standard PC application software
• Accepts responsibility
• Good communicator that communicates clearly with all levels of staff
• Service minded
• Safety minded
• Self-starter with initiative
• Ability to work unsupervised

Good reasons why you should become part of the airport family

• Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
• Be a key part of building Munich Airports reputation in the US
• Fast-paced international working environment
• Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, Life Insurance, PTO

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.