Backup Engineer I (Cincinnati, Oh)

Grow your IT career with us!

• Do you enjoy working with backup solutions?

• Are you more productive when you are on the go, always moving and doing something new?

• Are you a strong communicator who thrives when helping others?

• Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

Path Forward IT (PFIT), a Blue Alliance company, is a national IT services provider with origins in healthcare IT. Since 2002, Path Forward IT has been troubleshooting, architecting, migrating, protecting, and securing IT environments for healthcare practices and businesses across a multitude of high-impact industries. At Path Forward IT, we are looking for the right person to fill the role of Backup Engineer I.

The role of Backup Engineer I is to assist users with issues by phone and by ticket. As part of the Backups & Recovery team, the Backup Engineer I is responsible for following the documented procedures for support, monitoring the ticket gateway, and maintaining recovery.

Important Attributes for a Path Forward IT Backup Engineer I:

• Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to its resolution

• Excellent written and verbal communication with team members and partners

• A willingness and commitment to learn new things and grow new skill sets

• Obtain and maintain all Cohesity certifications

• Ability to travel by personal vehicle to nearby locations and PFIT data centers as needed (mileage reimbursement provided)

And of course, your technical skills! This should include:

• Basic understanding of hardware, software, and network troubleshooting

• General understanding of DHCP and DNS configuration and management

• Basic understanding of enterprise backup solutions

• Able to successfully multitask and prioritize service issues

• Working experience with remote management of client computers and servers

• General knowledge for performing:

• Active Directory and Exchange user and group maintenance tasks

• Virtual Environment Management of Exchange 2010-2019/O365, SQL server management and understanding of various Microsoft Server products (Hyper-V, VMWare, Remote Desktop Services, etc.)

As a Path Forward IT Backup Engineer I we’re counting on you to:

• Take ownership and be accountable for solving service support tickets without reassigning the ticket

• Document new customer findings by creating or updating articles in IT Glue

• Maintain the Backup & Recovery board in ticketing system, all tickets up to date and in correct status

• Ensure optimum client experience when handling enterprise network and server issues

• Keep team members and customers informed of critical situations while following internal SLAs

Why would You want to work with Us?

Being part of the Path Forward IT team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.

Benefits of working at Path Forward IT:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Path Forward IT, participate in E-Verify.